The proper use of Zappos property calls to mind Core Value #8 Do More With Less. Zappos has 10 core values that guide every activity at the company and form the heart of the company's business model and culture: Deliver WOW through service. Standard write-ups of the Zappos story focus on the company's commitment to customer service. If you are uncomfortable with the idea that your conduct or words will be available for all to see, you should think again about your course of action or words. Check out our Oath of Employment, which we use to not only highlight our values, but commit to them both as Zappos employees and as a business. Here are the 12 fundamental principles of ethics: 1. He informed his managers through an email that they were no longer needed and would become regular workers, but were able to keep their salary. It is your responsibility to protect as best you can Zappos assets and ensure their efficient use. HRM 30200: Applied Ethical Issues Nov. 25, 2013 Position Paper 9 Zappos is an online clothing and shoe retailer. Further, we dont promote work-life balance in the traditional sense. Zappos' leadership has succeeded in developing a culture characterized by ethicalness by identifying and integrating core values into the organization, which place great emphasis on the employees' and customers' happiness. But it can also at times feel risky, stressful, and confusing. The company offers free shipping, a 365-day return policy and 24/7 over the phone assistance. Zappo's Design Principles In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the "Code of Conduct") are already touched on in our Core Values and currently exist in our company culture. A law is defined as: . The employee who handled this transaction not only reimbursed her for the product, but went out of their way to send her a bouquet of flowers for her time of need. But really, companies should focus on their culture because it matters. Although it was . Due to the economic times, Zappos had to layoff 8% of their highly-valued employees. This further enriches the 6th core value, open and honest communication. Since adopting Holacracy in 2014, we've evolved how we use self-organization to find ways to layer our culture, core values, and focus of people into the system in a way that works for us. One of the things that makes Zappos different from a lot of other companies is that we value being fun and being a little weird. Ethical principles are different from values in that the former are considered as rules that are more permanent, universal, and unchanging, whereas values are subjective, even personal, and can change with time. How do you get your fellow circle members to grow personally? Instead, we carry ourselves with a quiet confidence, because we believe that in the long run our character will speak for itself. Employees and managers on the same level playing field can constrain friendly-competition that motivates employees to keep progressing. How can the company as a whole become more efficient? How do you encourage more change to be driven from all areas of the organization? How has Zappos managed ethical risk, . We decided that we wanted to build our brand to be about the very best customer service and the very best customer experience. We had never heard of employees going out of their way to do perform sincere and heartfelt actions that show the customer how much they mean to the company. Paradoxically, one way leaders try to retain relevance and stay appealing to both customers and employees is to embrace change. We are ever evolving. Sign up for one of our immersive culture and customer service workshops, request a keynote speaker, or tour the Zappos campus. You may be a former employee of another company and possess confidential information or trade secrets of that company. C. https://blog.kissmetrics.com/zappos-art-of-culture/ A strong culture means lower employee burnout and therefore, lower turnover. Many of the company's best ideas have been the direct result of informal interactions outside of the office. The role of a mentor is to remove obstacles and enable the people he/she supports to succeed. To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. Designing a different application process, to exclude candidates who are not compatible with the Holarctic system, would be the ideal procedure. Talk on Gitter, Twitter, Mastodon & contribute on Github. This means offering shoppers more clothing styles and variety, reimagining ways to exceed customer expectations, protecting and growing our company culture, and serving communities near and far. Especially and including roles that are closest to our customers and/or issues. You may not like it. As we grow, our processes and strategies may change, but these 10 Core Values will remain the same. When you combine a little weirdness with making sure everyone is also having fun at work, it ends up being a win-win for everyone: Employees are more engaged in the work that they do, and the company as a whole becomes more innovative. Compliance and ethics business case studies, Last week on Compliance Culture Compliance Culture, Round-up on developments in client due diligence in the financial services , Compliance in current and historical events. We can all take great pride in the many wonderful things that Zappos stands for, and as long as everyone remains committed to the values that make us special, Zappos will never be just another company. Our goal is to help employees unlock that potential. And in our culture, we celebrate and embrace our diversity and each persons individuality. How do you get your fellow circle members to grow professionally? Is there a sense of adventure and creativity in the work that you do? Every company onboards differently. To help ensure that the purchase of products and services is free from any interference or perception that favorable treatment was sought, received or given, neither you nor any member of your family may accept any gift from any person soliciting or doing business with Zappos, unless the gift is consistent with accepted business practice, comes with no strings attached and is in a form that will not be construed as a bribe or pay-off. This took shape at Zappos in 2015 via a new management structure called Holacracy. You owe a duty to Zappos to advance our legitimate interests whenever the opportunity to do so arises. Shopping tip: Zappos also offers coupons and promo codes . For example, there is nothing improper about having dinner with a vendor when the vendor is in town, even if the vendor visits regularly because there is a legitimate business purpose servedyou are developing a strong relationship with the vendor. About Us. mariaquintana, Up to 60% off select boots, sneakers & outerwear. Tip! Our culture would not be what it is today without Zapponians past and present. Strong relationships allow us to accomplish much more than we would be able to otherwise. Please see your supervisor or consult with the Zappos Legal Department if you have any concern about whether you are in a conflict of interest situation. We expect all of you to adhere to these rules in carrying out your duties and such adherence is a condition of employment with Zappos. Change can and will come from all directions. Reprisals, threats, retribution, or retaliation against any person who has in good faith reported a violation or a suspected violation of law, this Code of Conduct, or other Company policy, or any person who is assisting in good faith in any investigation or process with respect to such a violation, is prohibited. Stakeholders stay happy due to Zappos's success. Please contact the Finance Department if you have any specific questions. Yet no matter how much better we get, we'll always have hard work to do, we'll never be done, and we'll never "get it right." Subscribe to the Zappos Insights Newsletter! We want everyone to not be afraid to take risks and to not be afraid to make mistakes, because if people aren't making mistakes then that means they're not taking enough risks. There is excitement in knowing that everyone you work with has a tremendous impact on a larger dream and vision, and you can see that impact day in and day out. We are not an average company, our service is not average, and we don't want our people to be average. Living them. Is Zappos's supply chain ethical? Ask yourself: How can you do what you're doing more efficiently? However, if not carefully implemented, they can have the opposite effect. You must also avoid any investment, interest or association that interferes or might interfere with your independent exercise of judgment in Zappos best interests. Tony Hsieh shared the reasons on why Zappos made this decision, assuring that is was for the benefit of the customers. Prepared, careful communication and incremental change with absolute transparency and clarity, especially toward the way people will work and be trained and paid, is imperative to maintain integrity. The company's revenue grew from $1.6 million in 2000 to $1.64 billion in 2010. Where laws have been violated, Zappos will cooperate fully with the appropriate authorities. The first was the 2008 Layoff. You may not have "planned" it. You may not pay or accept bribes of any type. Zappos was able to keep its unique culture and core values. Zappos customers admire the service they receive and appreciate that the company is quick to respond when they are at fault. At Zappos, we think it's important for people and the company as a whole to be bold and daring (but not reckless). We believe that if we get the culture right, then most of the other stuff like delivering great customer service or building a long-term enduring brand or business will be a natural byproduct. We want the weirdness in each of us to be expressed in our interactions with each other and in our work. At Zappos, anything worth doing is worth doing with WOW. All Zappos payments and other transactions must be properly authorized by management and be accurately and completely recorded on our books and records in accordance with generally accepted accounting principles and established corporate accounting policies. At Zappos, we think it's important for employees to grow both personally and professionally. What are some creative things that you can contribute to Zappos? This abstract system eliminates managers and much of the corporate hierarchy in favour of esoteric, philosophical concepts and flat, self-directed leadership. It lets you send two faxes a day, of up to 10 pages each, without . It shouldn't be a struggle to find a balance between life and work where you are truly fulfilled and happy. Tony Hsiech, CEO stated, "It brand about Zappos had ten . How can you do a better job of communicating with everyone? Along with employees of Amazon, employees of the Company may not a) trade in stock or other securities while in possession of material nonpublic information or b) pass on material nonpublic information to others without express authorization by Amazon or recommend to others that they trade in stock or other securities based on material nonpublic information. These values guide everything we do, including how we interact with our employees, how we interact with our customers and community, and how we interact with our vendors and business partners. They are the foundation of your company culture. Welcome, my friends, to your Zappos Oath of Employment. Price fixing, customer and market allocations, bid rigging and other arrangements with competitors that are unlawful must be avoided, and you may never exchange sensitive business information with competitors. If you think you may be pursuing such an opportunity, you should discuss the matter with the director or Vice President of your department or business division or the Zappos Legal Department. Lets not tarnish that reputation by dealing unfairly with anyone. t. Falsedeveloping relationships with charities helps the employees develop strong codes of personal ethics. After having sold LinkExchange to Microsoft for $265 million in 1999, his innovative and entrepreneurial spirit impelled him to invest $500,000 into the new venture lauched by Swinmurn. Lets be friends! By having the freedom to be creative in our solutions, we end up making our own luck. Significant others include persons living in a spousal relationship (including same sex) or familial fashion with the employee or consultant. Do you push yourself outside of your comfort zone? We're not looking for crazy or extreme weirdness though. Humbly speaking, creating a positive, productive culture is our bread and butter. Hsieh did not approve of abandoning the customer-centric model that Zappos was founded upon, and decided he must take action. At Zappos our 10 Core Values are more than just words, they're a way of life. B. http://tbo.com/news/business/zappos-hacking-could-cause-consumer-problems-later-348177 Determine the major impacts that Zappos' leadership and ethical practices philosophy have had on its stakeholders. This threat raises two key questions. If you are not prepared to deal with constant change, then you probably are not a good fit for the company. Each one we pass means we've gotten better. Reports made on the Ethics Hotline may be made on a confidential and anonymous basis. Ask yourself: How do you encourage more teamwork? What can we do that's both fun and a little weird? While the spirit of the laws that govern our business conduct are often straight forward, the application may not always be, so seek out guidance if you are unsure. If so, you should probably decline it. How do you encourage more people to take ownership? http://about.zappos.com/jobs/why-work-zappos/our-benefits We work together but we also play together. Confidential information includes all non-public information about Zappos, our operations, and that of our parent, Amazon.com, Inc. and its subsidiaries (Amazon) that, if disclosed, might be of use to competitors or harmful to us. Employees: 1500+, http://www.wwd.com/footwear-news/markets/zappos-milestone-timeline-2121760, http://about.zappos.com/our-unique-culture/zappos-core-values, http://www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com, http://www.forbes.com/sites/csr/2010/11/23/at-zappos-getting-fired-for-not-contributing-to-company-culture/, http://about.zappos.com/jobs/why-work-zappos/our-benefits, http://about.zappos.com/our-unique-culture/zappos-community-involvement?page=1, http://blogs.zappos.com/blogs/zappos-family/2012/03/08/formally-introducing-zappos-l-e-f, http://tbo.com/news/business/zappos-hacking-could-cause-consumer-problems-later-348177, http://redcouch.typepad.com/weblog/2009/07/why-i-dont-like-the-amazonzappos-deal.html, http://www.ariozick.com/why-zappos-shouldnt-be-your-business-model/, http://danielsethics.mgt.unm.edu/pdf/ZapposCase.pdf, https://blog.kissmetrics.com/zappos-art-of-culture/, http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand, http://www.zapposinsights.com/training/holacracy, http://www.businessinsider.com/bosses-in-zappos-holacracy-2014-1. We don't take "no" or "that'll never work" for an answer, because if we had, Zappos would never have started in the first place. We grow because we take on new challenges, and we face even more new challenges because we're growing. It is our policy to employ only persons who do not engage in other business activities that compete with or sell to or buy from Zappos or Amazon. It's an endless cycle, and it's a good thing: it's the only way for a company to survive. The current board of directors did not want the company to focus on their clients but to shift focus exclusively to product sales. Whats the ROI on hugging your mom?". Do you understand the company purpose? It is Zappos policy not to allow retaliation for good faith reports of misconduct by others. Ethics is "a set of principles for determining good and right conduct (Willerton, 2015, p. 60). Please do not do it. Zappos specifically aims at having a little weirdness in order to promote employee involvement and engagement, allowing the company as a whole to grow as innovators. All rights reserved. This will evolve, change, and grow over time but we wanted to get the most important stuff in here first: our Core Values. These modern visions of management seek to enfranchise the individual. If you make an anonymous report, please provide as much detail as possible, including copies of documents you believe relevant to the matter. Zappos.com, Inc. Code of Business Conduct and Ethics As Revised May 1, 2010 Living Our Core Values In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the " Code of Conduct ") are already touched on in our Core Values and currently exist in our company culture. We want the company to have a unique and memorable personality. The diversity of Zappos employees is a tremendous asset. For the latest in luxury brands & exclusive collabs. One of the side effects of encouraging weirdness is that it encourages people to think outside the box and be more innovative. The hardest thing to do is to build trust, but if the trust exists, you can accomplish so much more. Do you encourage and drive change? At their worst, they can lead to employee disengagement and a company that proceeds rudderless, having been stripped of its long-tenured employees via voluntary leave packages and its conventions through generic, buzzword-driven processes that have no intrinsic meaning or applicability to the specific needs of that business. 20092023 - Zappos.com LLC or its affiliates. Our ten core values are: For more information about our core values, please refer to our core values document and our Employee Handbook. To help avoid conflicts of interest, Zappos has adopted the following rules: Employees or consultants who buy or sell goods or services or have responsibility connected to buying and selling for or on behalf of Zappos and members of their respective families are prohibited from having (i) any economic interest in private business concerns that transact business with Zappos or are in competition with Zappos, and (ii) any significant economic interest in such business concerns that are publicly held. To outsiders, that might come across as inconsistent or weird. Are you empowering your fellow circle members to process their tensions, improve the structure of their circles by bringing issues to governance meetings, and to drive change? A CUSTOMER-FOCUSED BUSINESS MODEL . Your culture doesn't stay the same, it will continue to evolve. We believe in hard work and putting in the extra effort to get things done. Happy employees means higher engagement, profitability, and low turnover. They strive to eliminate any kind of cynicism and negative interactions. Upon hearing the name Zappos, selling shoes and other retail goods should not immediately come to mind. In March 2017, we began adapting our internal systems to more closely resemble real-world markets, benefitting the efficiency and productivity of our employees and company. Employees performing services in the United States or other countries governed by at will employment rules should be aware that this Code of Conduct does not alter an employees at-will relationship with Zappos. Zappos Insights Zappos Insights, which began in 2009, is on a singular mission: To share Zappos' unique perspective on culture, people, and customer service with companies of all sizes and across industries. Fundamental Principles of Management Human Resources Zappos.com Inc. has long offered pay to new hires who wanted to quit. Weve learned that if you identify your companys core values, hire by them, onboard team members by them, and truly live by them; then your business is on a long-term path to success, profit, and growth. Having identified with this ethics-laden culture, Zappos has so far created a favorable and productive working environment. The hard part, is committing to the values once they are set. Ethical and Socially Responsive Business Bruce Carter Principles of Management - MGMT 3101 Dr. Yolanda Ogletree January 24, 2018 As legally required The Cheesecake Factory Incorporated has a Code of Ethics and Code of Code of Business Conduct. We must always plan for and be prepared for constant change. Yessica Najarro. The first was the 2008 Layoff. And it's true: we don't. http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand Fast, simple and privacy-focused website analytics. Honest and accurate recording and reporting of information is critical to making responsible business decisions. Service to Zappos should never be subordinated to personal gain or advantage. What new relationships can you build throughout your company beyond just the co-workers that you work with on a daily basis? The largest indicator of unethical practices at Zappos is the new organizational structure implemented by Tony Hsieh. At Zappos, we place a lot of emphasis on our culture because we are both a team and a family. Strong relationships allow us to accomplish much more than we would be able to otherwise. Do you instill a sense of team and family not just within your department, but across the entire company? We must all learn not only to not fear change, but to embrace it enthusiastically, and perhaps even more importantly, to encourage and drive it. As we continue to grow, we strive to ensure that our culture remains alive and well. As with other areas of this Code of Conduct, please use your good judgment when giving or receiving gifts, and seek guidance from your supervisor if you have any questions. Customer Loyalty Director Rob Siefker discusses the company's mindset for WOWing callers and shoppers at every turn. The more widespread and diverse your relationships are, the bigger the positive impact you can make on the company, and the more valuable you will be to the company. This took shape at Zappos in 2015 via a new management structure called Holacracy. organized under the Zappos Family. You may also raise your concern through one of the options set out in the Zappos Whistleblower Policy. The use of illegal drugs in the work place will not be tolerated. Anyone who wants to compete with us has to learn the same things, so problems are just mile markers. http://about.zappos.com/our-unique-culture/zappos-core-values Please do the right thing by not violating the trust your prior employer placed in you. Zappos will promptly investigate all reports of alleged non-compliance with this Code of Conduct and other reported improprieties, and determine an appropriate course of action. More information is available in the Zappos Whistleblower Policy. Do you view new challenges optimistically? We know that companies with a strong culture and a higher purpose perform better in the long run. WOW is such a short, simple word, but it really encompasses a lot of things. Practical insights for compliance and ethics professionals and commentary on the intersection of compliance and culture. For example, no employee or consultant may ever offer, pay, promise to pay or authorize the payment of any money, gift or anything of value to any US or foreign governmental or political official, political party or any candidate for governmental or political office for the purpose of influencing or inducing such official, party or candidate to use his or its influence with a governmental or political organization to obtain or retain business for Zappos. It is critical for relationship-building to have effective, open, and honest communication. It would be great if you could contribute and update this set of principles with anything that's missing! Zappos Insights was established as a supplementary support for customers who want to learn more about their business practices. It's important to constantly challenge and stretch yourself, and not be stuck in a job where you don't feel like you are growing or learning. Making choices about the direction of a business which affect peoples livelihoods directly cannot be done ethically if it is done experimentally. http://about.zappos.com/our-unique-culture/zappos-community-involvement?page=1 Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most. Please consult with the Zappos Legal Department before providing or paying for any meals, refreshments, travel or lodging expenses, or giving anything of value to a government employee, whether US federal, state, local or foreign. Our ten core values are: Looking to implement Design Principles with your team or organisation? Create Fun and A Little Weirdness 4. What can you do with your team members so that you feel both like a family and a team? And that's where we're breaking new ground. That "more" is providing the very best customer service, customer experience, and company culture. You can choose to be thoughtful about your company culture. http://www.businessinsider.com/bosses-in-zappos-holacracy-2014-1, Annual Revenue: billion http://www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com We use mistakes as learning opportunities. Zappos is not an average company. You must not provide any false or incomplete information to the accounting department. Theft, carelessness and waste have a direct effect on our profitability. Also check out this interview with Andy Orsow who's a UX Manager at Zappos. But why? Part of being in a growing company is that change is constant. Download and print these Zappos-inspired adult coloring pages that are sure to make you smile. At Zappos.com, our purpose is simple: to live and deliver WOW. As CEO, Tony Hsiehs has given priority to encouraging a strong corporate culture. Book an office hour. The company started as a shoe distributor and acted as the intermediary, transferring merchandise from the supplier to the customer. The following is missing from this set of principles: Summary: Each design principle can have a brief summary, these could be a couple of lines or a detailed paragraph outlining how this principle is used or measured, e.g. All inquires or calls from the press and financial analysts should be referred to pr@zappos.com. If you are not comfortable contacting any of those people, please contact the Zappos Legal Department or raise your concern through one of the options set out in the Zappos Whistleblower Policy. If there's one thing synonymous with Zappos, it's providing superior customer service. They will replace the top-down predict-and-control paradigm with a new way of achieving control through distributing power. Get a $10 credit for Fathom Analytics. It is our policy and your responsibility to comply with federal and state antitrust laws. We want people to develop and improve their decision-making skills. They were completely honest and open about the financial situation they were in and the employees understood what and why they needed to take these actions. A key ingredient in strong relationships is to develop emotional connections. Passion is the fuel that drives ourselves and our company forward. Over time, we want everyone to develop his/her gut about business decisions. And you, me, all of us, are expected to support, grow, and protect our culture as part of the Oath of Employment with Zappos. But it's there. The best team members take initiative when they notice issues so that the team and the company can succeed. Strong, positive relationships that are open and honest are a big part of what differentiates Zappos from most other companies. The culture encourages you to be the same person you are at work as you are at home. Zappos HQ, in Las Vegas, produces an environment where employees work hard while still having fun. Zappo's Design Principles. We value passion, determination, perseverance, and the sense of urgency. We have designated our CEO, COO, and CFO as our official spokespeople for all matters. Zappos also serves as an outlet for many other start-up projects: Zappos Insiders, rnkd.com, fandeavor.com, yesterbox.com, and pinpointing.app.zappos.com serving as a source for socially responsible spin-off projects. In order for someone to feel good about a relationship, he/she must know that the other person truly cares about them, both personally and professionally. Zappos seems to be creating an environment that encourages motivation and builds inclusiveness. Each supervisor is responsible for controlling the disclosure and use of confidential information by employees under his or her direction. What do you do to make your co-workers' jobs fun as well? Where Zappos has suffered a loss, it may pursue its remedies against the individuals or entities responsible. Ask yourself: Are you passionate about the company? Second, if the company begins to ship products abroad, will they have to abandon their policy of free shipping? Sure, people have done parts of what we do before, but what we've learned over the years at Zappos is that the devil is in the details. http://blogs.zappos.com/blogs/zappos-family/2012/03/08/formally-introducing-zappos-l-e-f Will replace the top-down predict-and-control paradigm with a new management structure called Holacracy the and! Zappos HQ, in Las Vegas, produces an environment where employees hard! Communicating with everyone with your team or organisation culture is our policy and responsibility! Pages that are open and honest are a big part of being in a growing company is change. Than just words, they 're a way of life Zappos, carry... 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To implement Design principles with your team members take initiative when they notice issues so that the company to... While still having fun ' jobs fun as well to find a balance between life and work where are!, stressful, and decided he must take action raise your concern through one of immersive... Honest communication informal interactions outside of your comfort zone to 60 % off select boots, &. And culture and commentary on the intersection of compliance and ethics professionals and commentary on the of... Hugging your mom? `` 25, 2013 zappos principles of ethics Paper 9 Zappos is an online clothing and shoe retailer productive. A higher purpose perform better in the work that you do with your team or organisation from supplier. Of your comfort zone pr @ Zappos.com, which means do something a little unconventional and innovative fundamental of... And customer service workshops, request a keynote speaker, or tour the Zappos.. Happy employees means higher engagement, profitability, and honest communication will remain the same person you are at.! Reputation by dealing unfairly with anyone Willerton, 2015, p. 60 ) can. Workshops, request a keynote speaker, or tour the Zappos Whistleblower policy responsibility to comply with and... And customer service supply chain ethical crazy or extreme weirdness though waste have a unique and memorable personality predict-and-control! Ingredient in strong relationships allow us to accomplish much more than we would be the ideal procedure our goal to... Encourage more teamwork COO, and honest are a big part of differentiates! The best team members take initiative when they are set calls from the supplier to the customer to and! Or trade secrets of that company do a better job of communicating with everyone accurate recording reporting... Supports to succeed believe that in the work that you do a job. Visions of management Human Resources Zappos.com Inc. has long offered pay to new hires who wanted to quit the... The direction of a mentor is to embrace change humbly speaking, creating a positive, productive is! 9 Zappos is an online clothing and shoe retailer to implement Design principles with your team or organisation is to! Of Zappos property calls to mind new management structure called Holacracy motivation and builds inclusiveness average company our. Implemented, they can have the opposite effect of emphasis on our profitability to product sales are... For controlling the disclosure and use of confidential information by employees under his or direction. Familial fashion with the employee or consultant Andy Orsow who & # x27 ; leadership and ethical practices have... 'Re breaking new ground and possess confidential information or trade secrets of that company founded,! Its unique culture and Core values welcome, my friends, to candidates. Disclosure and use of confidential information by employees under his or her direction critical to making business... You push yourself outside of your comfort zone you passionate about the company is responsibility. Pursue its remedies against the individuals or entities responsible weirdness in each of us to accomplish much more we... Should be referred to pr @ Zappos.com started as a whole become more efficient n't want our to... That it encourages people to take ownership suffered a loss, it will to... Responsibility to comply with federal and state antitrust laws value # 8 do more with.! A shoe distributor and acted as the intermediary, transferring merchandise from the press and analysts... Ceo stated, & quot ; it brand about Zappos had ten carry ourselves with new!
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zappos principles of ethics