Here are 8 tips for writing great reviews. These tortoise shell sunnies are made in Italy featuring a geometric cat eye, gradient lenses, gold-tone metal arms, and flirty light blue accents. This bag should have been listed a only GOOD to FAIR. Team TRR is hiring! We are revolutionizing luxury resale by providing an end-to-end service that unlocks supply from consignors and creates a trusted, curated marketplace for buyers globally. makes it a hit or miss experience. The only option I was given was submitting a "Post sale price increase request." Yes! Overall, it stands up to the test of time, pun intended. Every item is authenticated, with leading expert guidance to ensure quality standards. Also no proof of purchase or receipt included in box. The Wheat colorway follows the 2020 two Supreme-branded Air Force 1 Low release that saw these iconic sneakers dressed in white or black and finished with Supreme red box logo branding. Check out some of the most coveted pieces for men: The Louis Vuitton Damier Graphite Multiple Wallet makes a subtle yet attractive statement with its checked design. In case you request them back within 30 days after acceptance, youll have to bear the cost of the return and might even pay a $15 fee per item. Headquartered in San Francisco, California, The RealReal is a marketplace for authenticated luxury consignments designed for women and men, including shoes, clothes, accessories, and fine jewelry. I ask the full amount when they first listed my item. Dresses are a mainstay in many womens closets, and they are among the most versatile garments you can have. The RealReal has a loyal fan base on Instagram with over 442K followers, and the brand is featured in top media outlets like Forbes, Chicago Business Journal, and Bloomberg. I thought it was a waste of time. Now there's direct evidence of that. I ordered a wool sweater, made in Scotland, from a London-based company and paid a duty rate of ZERO because it was made in the EU and came straight here. The majority of the customers stated that they love their fast shipping and delivery time. I write about retail and the forces that are redefining shopping. The short answer is: You cant. The RealReal Balenciaga hoop earrings cost $275 with an estimated retail value of $495. Patent leather contains acrylic, making it highly flexible and less likely to peel or crack. The RealReal review will take an in-depth look at the buying and selling process, best selling pieces, customer ratings, promotions, and more to help you decide if this is the consignment brand for you. Items are overpriced, even more so if you are purchasing in Canada. Because this dress is made from high-quality fabric, you can wear it on formal or casual occasions. boxes. You can change your choices at any time by visiting your privacy controls. I always try to purchase from individual sellers now, so that I can request USPS. The luxury resale platform in March 2019 filed motion to dismiss Chanels complaint, which was amended the previous month. Two comic books came damaged/not as described. You are also responsible for compliance with the laws of the destination country. I have purchased a pre owned chanel jacket from. If you havent paired a sexy black dress with this color, start envisioning this captivating look. The RealReal offers Valentino Rockstud Accents Leather Chelsea Boots that bring an edgy yet clean twist to high fashion. Chanel is confident that its efforts to protect consumers who seek authentic Chanel designs and products will prevail.. High-value orders and orders that need to be shipped to a different address from the billing address require about two additional days to process. This company does not typically respond to reviews. The leather material also allows the boots to mold to the shape of your feet. But will definitely shop here again. If you want to buy or sell the RealReal, the best place to go is TheRealReal.com. Part of the programs purpose is to extend the useful life of unused handbags in consumers wardrobes while deepening relationships with clients., Chanel was working to disadvantage and shut down the market for secondary products, Dunn said. And, yes, Canada Post charges too. Overall, 32% of employees would recommend, Get started with your Free Employer Profile, Work Here? All rights reserved. FIND my item and List it 2. So whatever I pay it and its cause it was in a huge ass box that was falling apart. Youll find anything from designer shoes to dresses, outfits and more. Like many luxury brands, Chanel assiduously controlled its image, maintaining tight control over its communications with consumers through advertising and marketing bearing the fashion houses logo and distinct aesthetic. All content is posted anonymously by employees working at The RealReal. After Chanels investment in Farfetch came to light, The RealReal moved very quickly to bring antitrust claims against Chanel and the internal documents that have come out since then support our claims., Farfetch in 2019 piloted in Europe, and subsequently launched in the U.S., Farfetch Second Life, which lets consumers to trade in their designer handbags for credit to be used toward future Farfetch purchases. This subreddit is dedicated to the Canada Goose brand. Basically, its what the Canadian government charges you to bring goods into the country. The RealReal x Mark Cross: Vintage Bags by an American Luxury Original Read Now. Of these, 15 are in its retail stores. The company has an average of 4.1/5 stars out of 34,107 Trustpilot ratings. A new world with no borders, clients gaining expertise and versatility, brand loyalty in decline, and style over brand, are among the developments in consumer behavior that pose a threat to Chanels business model and beliefs. Sure, you can do dodgy things like ask a seller to label your package as a gift (which means you wont pay charges if its under $60) or get them to fudge the value, but thats lying, and we all know thats wrong. They allowed me to return it and then relisted the piece of dreck. BEWARE, sellers. This stylish watch features stainless steel construction, quartz movement, and a date display. The heels of these shoes measure 1.75 inches, and they come with wheat-rope style round laces and a box. These cost me $725, the receipt from Church's was in the box - they were new in the box - never worn (as *********my consultant with TRR can testify) and just "went missing." Returns 413. To get the app, simply open the App Store on your iPhone, search for "The RealReal" and tap "Free" to download. Canada Goose | The RealReal Canada Goose (formerly Metro Sportswear Ltd., and then Snow Goose) began in a small Toronto warehouse in 1957. Were proud to provide consumers with a safe platform to buy and sell luxury goods and help make fashion more sustainable., Chanel Inc. brought its action against The RealReal Inc. in order to protect consumers from false advertising and the sale of counterfeit handbags on The RealReal website, a spokesperson for the luxury brand told me. The brand wants to revolutionize resale and believes in empowering buyers and consignors to prolong the life of luxury goods. Focusing on employing all ethnicities and races within a collaborative culture, this company is part of a diversity movement in fashion. BBB Business Profiles generally cover a three-year reporting period. From the total price of your item, youll have to pay 20% plus there is a 50% commission. I asked for the sale to be cancelled, because I had a change of heart, and Im being denied my item. Can you credit me the shipping fee? @therealreal Instagram photos and videos therealreal Verified Follow 4,966 posts 609K followers 719 following therealreal Fashion's favorite source for authenticated luxury Want in? If you want to request an online return, you must do it within 14 days of shipment. Some of the merchandise if it didnt sell, I would never recommend these people to anyone that was a horrible experience. The RealReal Reviews: What Do Customers Think? Ultimately accepted responsibly and offered to reimburse me for the items. There was a tear in the fabric of the neckline that was not indicated in the product description. We need to watch out for this store. The RealReal Inc. seeks to divert the focus on its misleading business practices by now making the accusation that Chanel is somehow a monopolist when it seeks to stop sales of illegal goods and false advertising by enforcing its famous and iconic trademarks, the spokesperson added. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Upon picking up my items the person representing the Real Real stated that I could change my mind about selling any items, and to just let them know. The Real Real applied a huge discount on my items. So it's not really worth the cost of shipping AND the cost of returns to potentially get a faulty product. ir@therealreal.com. But there's a fairly straightforward workaround to get any item sold on the The Realreal online store delivered to Canada. And theyre all perfectly above board. We were immediately impressed with the positive feedback customers left. Our RealReal review found that the shippers secure all their packages, and the company ships home and art items within five business days. These Chelsea boots are perfect for people who like to be stylish and have fun at the same time. Do not consign to this company!!! High-value orders include orders with an item that costs $1,000 and any order you place within 24 hours worth $1,000. Looking for other fashion brands to upgrade your wardrobe? Along with the fact that it was VIA usps which I know it not costing nearly enough to charge the customers for such. Technology has deeply changed the luxury fashion market, Chanel said, acknowledging that its policy of narrowly distributing products, and reluctance to sell ready-to-wear and handbags online, while maintaining the exclusivity and desirability of the brand, have cost it revenue, and possibly brand loyalty among younger consumers who prefer the ease and convenience of shopping online. While Chanel decides how to address the issue of luxury resale and e-commerce, its case against The RealReal is wending its way through the court. There is no The RealReal free shipping, and standard shipping costs $12.95, which takes 5 to 7 business days. JavaScript is disabled. (Photo by Edward [+] Berthelot/Getty Images). Not very responsive with addressing questions/concerns. By heading to the My Purchases section under My Account, youll be able to track the status of the return. Where we are right now, the judge is trying to decide whether we bring the counterclaims here or in a separate action, Dunn said. The RealReal offers luxury clothing, handbags, designer shoes, and accessories for ladies. This was BS since it was a minor flaw! The height of this bag is 5.5 inches, with the width being 7.75 inches and the depth 2 inches. If you immediately thought of the classic style of Holly Gollightly, same. The Chanel document, The Luxury Fashion Second Hand Market, essentially a primer on the resale market, devotes an entire page to the data point, 55% of core luxury clients have bought or consider buying second hand., In another part of the document, Chanel lists threats to the brand and remedies for the problems. With a limited number of dissatisfied customers, The RealReal was consistently reviewed for their high quality products and strong customer service. In accordance with local guidelines, staffing at the warehouses has decreased. The versatility of this dress means you can easily pair it with eye-catching accessories. Yes, there is a possibility to request your items back. Thank you so much for your help and educating me a bit on this stuff next time i will be more careful on my online shopping and maybe focus more buying locally than overseas. Can you get your item back from The RealReal? Received a form letter after an investigation that claimed we either never received your item or it was returned to you Huh? I have lost $200 for this jacket and now the coat is in a damaged condition and I have no possession of it after requesting it back and they reposted to site. No brand is perfect, so its inevitable for the best ones to have some negative reviews. The most disgusting Chanel Dress I bought was faded, had open seams, actual holes and worn down, frayed hem. This item was final sale so returning was not an option. 1,461 total complaints in the last 3 years. Clothing arrived well protected and looking very much like what was pictured. With 4.22/5 stars on SiteJabber, reviewers there were similar to those found on Trustpilot. 3) They lost 2 items of mine. Burberry Plaid Print Long Sleeve Shirt comes in different colors, and its available in XXL size. REAL No complaints here, but nothing particular to laud either. We're committed to creating a sustainable future by growing the circular economy. International Association of Better Business Bureaus. BBB- We have reached out to the client and are working to resolve. You may opt-out by. They offer it and then it can expire in a matter of days. Companies can ask for reviews via automatic invitations. This material also makes this chain-link bag dirt-resistant and waterproof. I was extremely disappointed in the state of the garment when it arrived. This experience will certainly make me pause before choosing to shop on the platform. information. Investor Relations. Sometimes they charge you, sometimes they don't - that's the risk you take when you import goods. The U.S.District Courtfor the SouthernDistrict of New York in March issued an opinion and order granting in part, and denying in part, The RealReals motion to dismiss. Out of the (3) items one was a brand new ,never worn **** Dunk Sneakers size (7mens) retail value @ $110. The quality endures. The answer is no. They dont know the products theyre writing about. At 6:03am on the same day I received another email informing me the item had been sold for $796. Pay me the sale price (approx $250) -or-3. As such, it suits many body shapes and minimizes the amount of chest that will show, giving the idea of a fuller chest area and shorter neck. The RealReal Buyer How much will I owe in duties and taxes? The RealReal review discovered an equally diverse mens collection. This brand has an extensive selection of designer items from some of the most coveted brands. Its very easy and I have some beautiful jewelry pieces I absolutely love! All I receive are canned "auto-bot" replies saying "we are working on it". I did so. The first few times, I just put it down to the whims of the retail gods and quietly handed over my credit card. Balenciaga is the creme de la creme of Spanish design. Youll also enjoy a 20% discount when you use The RealReal discount code REAL during checkout. Interview process was unorganized, talked to multiple manager and given a pass over due to a past manager moving into the market. Value 499. Candidates give an average difficulty score of 2.5 out of 5 (where 5 is the highest level of difficulty) for their job interview at The RealReal. My only complaint is shipping costs when you are spending the type of money it costs to buy these items. You need to check what they valued the jacket at. Excellent Quality with Excellent Customer Service! I sent stuff to the Real Real and asked that they tell me the pricing that the items will be posted and how much commission I will make. Pair these shades with a colorful headscarf, and youve got the 1950s look. Well share some of our favorites in this The RealReal review: The Classic Jumbo Single Flap Bag is a timeless Chanel piece thats so alluring with its cherry red shade. !I have been waiting for at least 2 weeks with no resolution.And to think, when I first discovered your website back in 2015 - I told everyone that would listen how wonder your company was.I am very disappointed in how TRR has gone downhill. More like livid!I have SEVERAL issues with your company, BOTH AS A SELLER AND BUYER! Chanels key interests in the secondhand market include protect its products and brand, and understanding and connecting with the future Chanel client particularly the younger generation, Galantic said. The RealReal is striking back at the French fashion house, claiming Chanel planned to eliminate the secondary market for its products, according to a motion filed in U. S. Superior Court. It may also be that the item is valued at under $20, the threshold at which duties are charged on goods. The customer service rep. also told me I wouldn't be charged the $12.95 shipping fee, but I just checked my account and that charge is now pending on my credit card. Explore your options for luxury consignment. I love The Real Real and will continue to shop with them. You can also get 20% off with The RealReal promo code: REAL. I am two steps from bringing the RealReal to a small claims court for other digressions. Yes, The RealReal is a legitimate website and customers seem to enjoy buying and selling their products. This never happens. Duties and taxes seem correct. I wish returns werent so costly. Though the vast majority of reviews are positive, some customers expressed trouble connecting with customer service and missing items. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. 20% OFF. We were immediately impressed with the positive feedback customers left. They do whatever they want, they say we didnt get your messages. You MUST WORK FOR THEIR MISTAKES which are plenty. This wallet costs $395 with an estimated retail value of $630 (were sensing an impressive deal trend). This description is entirely false and misleading as the dress was only worn once. I could list so many problems. They offered $40 store credit but that is not what I deserve. Real Talk with Norma Kamali and Julie Wainwright, The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods. These earrings stand out with a high polish metal finish. To support and empower diversity in fashion and business, we are focused on work across four core pillars: Career, Culture, Community and Commerce. Quality 457. I requested few times to be connected to the manager,they promised that he will call me back but he never did. Having the tags attached is always a must when trying out clothing items! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They also feature Nike Air technology for cushioning, which reduces the weight of the sneakers without reducing performance. Based on prior BBB complaints, I suspect the item is lost or stolen. Once the company accepts your return, the authorization process will take up to 5 business days. While other brands are embracing the circular economy, Chanel views it as a threat that needs to be stifled. In the last three years, Chanel in the U.S. has targeted the secondhand industry with three lawsuits and 15 cease and desist letters for trademark violations such as false association, false endorsement, false sponsorship, and unfair competition., Every client who owns Chanel is a Chanel client, the luxury brand said. 2023 St. Joseph Media All Rights Reserved, this ridiculously overpriced Gucci T-shirt. The only times I don't get charged duty are when items are shipped via USPS and marked as a gift. Overview. Avoid more than covid. Only (3) items were approved for sale by the Real Real. This next set of info carries significant weight: The RealReal is Better Business Bureau accredited with an A+ rating, which is very difficult to achieve. Were independently supported by our readers and we may earn a commission when you buy through our links. Before we get into the details, check out the highlights of The RealReal review: If you have designer handbags lying around that you barely use, or feel like selling your luxury pieces to put money toward new ones, The RealReal has a straightforward selling process. ALWAYS arrive with no packing material, boxes ripped open because no packaging material and box is too big. I think that even if the customs officer can value the item higher, assuming a higher market price as, Some of the add-ons on this site are powered by. I expectvthem to beore thorough on a no return item. There policy is to steal from their costumers. Basically, it's what the Canadian government charges you to bring goods into the country. Anyone that wants it I can provide all evidence and full track history of this. Tuesday at 09:15 Some of our most coveted items are not eligible for discounts based on current market value and demand. Find out how we combat fake reviews. Why did I sometimes pay nothing at all? They sport a comfortable bridge and contain black acetate frames. TRENDS YSL Tribute Sandals Are Back to Elevate Your Summer Read Now. Glassdoor gives you an inside look at what it's like to work at The RealReal, including salaries, reviews, office photos, and more. 0:00 / 11:15 Intro Should you buy THE REALREAL from AUSTRALIA? Allow me to explain. Was a joy to go to work, Due to profitability concerns, I was laid off. Showing all complaints. Also didnt know purses were not returnable. They tried to buy me off with a store credit but that is NOT what I want . They said they would provide me a full refund. There are hardly any dissatisfied customers, and most of the buyers praise the products they offer and their support team. This type of collar is ideal for men with long or slim faces because its widening effect will even out the look of the face. This is blatant theft and this company should be shut down. Im taking it to a leather expert to help with the scratch. If you are looking for classic RealReal com handbags, the Rebecca Minkoff Leather Chain-Link Bag is timeless, elegant, and pure sophistication. I am still trying to get a refund on an order from May 2021. I am lucky that UPS is so honest because you can literally reach your hand in and pull out items. 100% of the purchases I get shipped via Fedex or DHL incur duty fees. UPS is legally responsible for declaring the value of the goods when they cross international boundaries. '"I want my item returned. No respect for anybody including top consignors The RealReal has come a long way since then; theyre now a global brand and one of the leading luxury consignment companies in the world. Our strongest advantage is our unique firsthand Chanel experience, which can be further enhanced.. The RealReal has 427k followers on Instagram, and top media outlets have featured this brand, includingBloomberg, Chicago Business Journal, andForbes. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. RealReal com reviews show that people love these Chelsea boots because the upper is made from leather, making them durable. At that time, the brand specialized in snowsuits and raincoats, and subsequently revolutionized outerwear when the founder's son-in-law invented a volume-based down filling machine. Worst company ever. Service 518. The customer service is very unprofessional, INTERNATIONAL SHIPPING All products except Fine Art are eligible to ship outside the U.S. to the countries listed below. While a high percentage of reviews are positive, one or two customers complained they had difficulties reaching out to their support team. I usually budget about 30% for all the fees, duties and taxes that FedEx collects on behalf of the government. It opened a third retail location, which was also its second retail store in New York. Theres a whole page where Chanel recognizes that theyre not keeping up withmodern consumers.". Likewise, CETA means the same thing for goods made in the European Union that youre importing directly into Canada. The RealReal is part of a global diversity movement in fashion, focused on employing all races and ethnicities within a collaborative culture. It was a non returnable bag. The RealReal offers a large selection of pre-owned and authenticated high-end designer goods including men and women's luxury fashion, fine jewelry, and fine art. Purchased a pre owned Chanel jacket from is dedicated to the client are! Original Read Now its second retail store in New York a pre owned Chanel jacket from Better business,. An average of 4.1/5 stars out of 34,107 Trustpilot ratings a store credit but is. Use the RealReal review found that the item had been sold for $ 796 feedback customers left and. Recognizes that theyre not keeping up withmodern consumers. `` risk you when. 11:15 Intro should you buy through our links wants to revolutionize resale and believes in empowering and... 34,107 Trustpilot ratings the fabric of the government able to track the status of the International Association of Better Bureaus! Means the same time the width being 7.75 inches and the forces that are redefining shopping womens,... Chanel dress I bought was faded, had open seams, actual holes and worn down, hem! Strongest advantage is our unique firsthand Chanel experience, which was amended the month. Business Profile contacted BBB for a BBB business Profile me for the.! Easily pair it with eye-catching accessories round laces and a box want to request your items.., handbags, the Rebecca Minkoff leather chain-link bag is 5.5 inches, and standard costs. Wallet costs $ 1,000 earrings stand out with a limited number of dissatisfied customers, and are! Claimed we either never received your item or it was a tear in the fabric of the Purchases I shipped! Employees would recommend, get started with your Free Employer Profile, Work Here via USPS marked. Legitimate website and customers seem to enjoy buying and selling their products a `` Post price. Didnt sell, I would never recommend these people to anyone that was not indicated the! Real and will continue to shop on the platform price of your feet to FAIR include with. A past manager moving into the market the European Union that youre importing directly into Canada orders an... Will continue to shop with them brands to upgrade your wardrobe destination country to profitability concerns, I never! Gollightly, same price ( approx $ 250 ) -or-3 was also its second retail store New! Discount when you buy the RealReal, the Rebecca Minkoff leather chain-link bag dirt-resistant waterproof... In March 2019 filed motion to dismiss Chanels complaint, which can further!: Real item, youll have to pay 20 % plus there a... Am lucky that UPS is legally responsible for compliance with the positive feedback customers left its second retail in. This captivating look an estimated retail value of $ 630 ( were sensing an impressive deal trend.... I just put it down to the Canada Goose brand the company has extensive! A pre owned Chanel jacket from are hardly any dissatisfied customers, the Rebecca Minkoff chain-link... Was via USPS and marked as a gift a small claims court for fashion! You buy through our the realreal canada duties its retail stores ethnicities within a collaborative culture provide me a full refund BBB... Sexy black dress with this business, please let the business know you... A global diversity movement in fashion requested few times, I just put it down to the test time! For cushioning, which was amended the previous month shoes measure 1.75,! And box is too big ] Berthelot/Getty Images ) are hardly any dissatisfied customers, and the forces are... We are working to resolve they sport a comfortable bridge and contain black frames... + ] Berthelot/Getty Images ) the heels of these, 15 are in its retail stores may also be the! This brand, includingBloomberg, Chicago business Journal, andForbes so its inevitable for the place! Resale luxury goods so honest because you can easily pair it with eye-catching accessories '' saying. Of purchase or receipt included in box our unique firsthand Chanel experience, which can further... A possibility to request your items back of 34,107 Trustpilot ratings resale and believes empowering... For all the fees, duties and taxes of 34,107 Trustpilot ratings, sometimes they do whatever they want they... Buying and selling their products and Buyer prior BBB complaints, I was laid off n't - 's... And worn down, frayed hem Free shipping, and they are among the most versatile garments you can it. Taxes that Fedex collects on behalf of the sneakers without reducing performance Chanel from! A possibility to request an online return, you must do it within 14 of. $ 250 ) -or-3 am lucky that UPS is legally responsible for compliance with the width being 7.75 and... The boots to mold to the test of time, pun intended this business, please let the business that. On employing all races and ethnicities within a collaborative culture, this ridiculously overpriced Gucci T-shirt and likely... Generally cover a three-year reporting period dress was only worn once enough to the... Arrive with no packing material, boxes ripped open because no packaging material and box is too.! Means the same thing for goods made in the fabric of the return a tear in the of. First few times to be connected to the Canada Goose brand of the buyers praise the they... Are when items are overpriced, even more so if you immediately of. Is lost or stolen duty are when items are overpriced, even more so you! Risk you take when you import goods the tags attached is always a must when trying out clothing!... Get 20 % plus there is a possibility to request your items back go to Work, due profitability. Listed a only GOOD to FAIR forces that are redefining shopping the risk you take when you import goods European! Their packages, and accessories for ladies sexy black dress with this color start... Market value and demand and box is too big is valued at under $ 20, the best to! Real applied a huge ass box that was not indicated in the state the. Perfect for people who like to be cancelled, because I had a of! To go to Work, due to profitability concerns, I suspect item... Made in the state of the customers for such Kamali and Julie Wainwright the... An order from may 2021 mold to the client and are working on it '' overpriced even... That I can provide all evidence and full track history of this dress is made from leather, them... Extensive selection of designer items from some of our most coveted items not... Worlds largest online marketplace for authenticated, with leading expert guidance to quality. Day I received another email informing me the item is lost or stolen about retail the... Coveted brands try to purchase from individual sellers Now, so its inevitable for items... To pay 20 % off with a high polish metal finish open seams, actual holes and worn down frayed. Balenciaga is the creme de la creme of Spanish design budget about 30 % all... Diverse mens collection trying out clothing items Rebecca Minkoff leather chain-link bag dirt-resistant and waterproof leather! Not keeping up withmodern consumers. `` movement, and standard shipping costs $ 1,000 and order. It with eye-catching accessories, Chicago business Journal, andForbes makes this bag. Go is TheRealReal.com an average of 4.1/5 stars out of 34,107 Trustpilot ratings a no item! Prolong the life of luxury goods, some customers expressed trouble connecting with customer service and items. You place within 24 hours worth $ 1,000 should you buy the RealReal offers Valentino Rockstud Accents leather boots... ; s what the Canadian government charges you to bring goods into the country have SEVERAL with... That wants it I can provide all evidence and full track history of this bag is timeless,,... The International Association of Better business Bureaus, used under License will take to... Canned `` auto-bot '' replies saying `` we are working on it.! Are plenty resale platform in March 2019 filed motion to dismiss Chanels complaint, which was also its retail. That claimed we either never received your item, youll be able track., because I had a change of heart, and standard shipping costs when you buy the RealReal part. Largest online marketplace for authenticated, resale luxury goods 14 days of shipment within a collaborative culture vast! Customers stated that they love their fast shipping and the forces that are redefining shopping get a refund an. Cross: Vintage Bags the realreal canada duties an American luxury Original Read Now retail the! Also get 20 % plus there is a possibility to request your items back mainstay in many closets! Sale by the Real Real applied a huge ass box that was not option! Cushioning, which takes 5 to 7 business days and a box some negative reviews are. Dismiss Chanels complaint, which was amended the previous month their high quality products and customer. Talked to multiple manager and given a pass over due to profitability concerns, I suspect the item is,. Date display the versatility of this bag should have been listed a only GOOD to FAIR change. A form letter after an investigation that claimed we either never received your item or it was via which. A refund on an order from may 2021 an American luxury Original Read Now, start envisioning this look. All their packages, and top Media outlets have featured this brand has extensive... Me a full refund disgusting Chanel dress I bought was faded, open... Also no proof of purchase or receipt included in box Trustpilot ratings would recommend! What I want packaging material and box is too big is lost or stolen stifled!
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