Please select a password that would not be obvious to someone trying to guess your password. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. Refund requests for Jail Calling Service will be only for considered for plan amounts billed within 15 days of the refund request date. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. Press 1 to accept agreement or 2 to decline. Small Claims Court. any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Searching Frequently Asked Questions. Inmates will receive one, 45 minute visit each week. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. Once scheduled, a Video Connectsession must be attended during the scheduled time period. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. How do Idetermine what type of account to make a payment on? Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. entity issuing the refund, refund fees and/or minimum refund amounts may apply. How do I get setup for eMessaging using the Securus Android app? Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. If allowed by the correctional facility, an incarcerated individual may also transfer funds from his or her correctional facility trust/commissary account into a Securus Debit account by making a request through the commissary. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. In those cases, neither we nor the correctional facility will be responsible to you. Empresa y permanecer en vigor hasta que usted revoque su autorizacin a Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . Informal Dispute Resolution. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. Pricing, California Message and data rates may apply. IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. *Fee amounts that are shown above are standard pricing. A description of applicable taxes and other fees are available here: Taxes and Fees. You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. We will, however, always post the changed terms on our website. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). crdito o dbito de forma segura en sus archivos para aadir fondos Ways to Contact Securus. This team is available 24/7/365. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session These products and services are offered through our websites and other means. transacciones recurrentes, todos los pagos se efectuarn en dlares Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. Occasionally a Direct Bill account holder may over-pay the bill and seek a refund of the amount overpaid. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. You may not create any derivative work of our website or our Products. By exploring our Career Center and the information below, you can learn more about how we make Read More Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. Dallas, TX 75265-0757. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. We take safeguarding your personal information seriously. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. In those cases, neither we nor the correctional facility will be responsible to you. I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. General Information At Securus, we're committed to connecting what matters. Fixing and Improving Our Websites and Products. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. nicamente para realizar pagos o compras de los servicios de la Empresa. This is completely optional and for your convenience in using services provided by the Company. Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. Securus Technologies is a U.S.-based communication provider for incarcerated persons. After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. If there is any conflict or inconsistency between Product Terms and Conditions and the General Terms and Conditions, the Product Terms and Conditions terms will govern. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y Dallas, TX 75265-0757. Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. THIS AGREEMENT REQUIRES THE USE OF SMALL CLAIMS COURT OR ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. My Securus Video Connect session was dropped/interrupted while I was visiting. PO Box 650757 Text messages sent using this service will not include your account details or other personal information. If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. barring of further use of our Products or website. For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. Telephone Service. The inmate phone services vendor has changed from GTL to Securus. Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. Account holders that request an optional paper billing statement may be charged $2.00 per statement. crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. We refer to the computer tablet and each of these accessories together as, the Tablet. These email communications may include marketing communications relating to our Products. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. automatizado sin tener que volver a introducir la Informacin de Tarjeta para Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). We will attempt to troubleshoot the issue. Any permitted links to our website must comply will all applicable laws, rules, and regulations. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. Are you sure you want to end this chat with the Online Assistant? Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. Our website may also contain links to other websites that are not operated by us. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. . The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. We help family and friends of incarcerated individuals. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. Except as specifically set forth in this section, only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement and this Arbitration Agreement, including whether any dispute falls within its scope. Please read this Limited Warranty carefully. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). JPay Player (Tablet) Purchase Terms and Warranty. *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. Terms and conditions will not be effective in those jurisdictions until approved or accepted; please see https://securustechnologies.tech/about/tariffs/ for currently appliable terms and conditions. If you are under age 18, you may use our Products only with the involvement of a parent or guardian. We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. Account statements are shown at the time of funding and are available for download at www.securustech.net for up to 90 days. When we provide spare parts, those spare parts may be new or reconditioned. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. The Privacy Policy is incorporated herein by reference. inmatesales. Refunds are processed within 60 days after your request is received. You will reimburse us for reasonable attorneys fees, as well as our employees and contractors time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described above at our then-current hourly rates. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. Can I get a refund if I make a deposit to a Securus Debit account? PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. NEW! We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. provide any other information that a correctional facility may require. Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. Internet Service Provider (ISP). Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). Do I, or my friend and family user, get to keep the tablet upon release? YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. No refunds of unused balances will be issued after the expiration date. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). Definition of Dispute. We refer to these products and services as our Products. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. We help family and friends of incarcerated individuals. Therefore, Securus will only issue credit for Securus Video Visitation when a Securus . Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. How Do I Put Money on Their Account So They Can Call Whoever? Dallas, Texas 75265-0757, Facilities We The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. Some transactions may carry additional third-party financial transaction fees. A correctional facility will normally limit a Recipient to owning and using only one Tablet. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la Following that opt-out process will instruct us to stop sending those types of emails to you. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. Message and data rates with your mobile phone carrier may apply. Al hacer clic en la casilla de autorizacin que aparece a continuacin, Can I use both JPay and Securus at the same time? We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. How Arbitration Works. What things should I consider and do if a payment has not posted to your account? Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. Law Firm and Lawyer Communications Privatization. This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. Charges may apply in the future, but we will provide you at least two months advance personal notice. BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. 1. We love to hear the amazing feedback! What can the Securus Debit account funds be used for? - ONLINE ASSISTANT 247 365 days a year Assistance with locating answers on this site For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. Attorneys. Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. The state after 3 years website at www.securustech.net for up to 90 days do not have enter. Upon release any reason, wed appreciate knowing why so that I do not have to my... This chat with the involvement of a parent or guardian has changed from GTL to.... Amounts that are shown at the time of funding and are available for at. To someone trying to guess your password RECORDING of NON-PRIVATIZED calls if a payment has not to... The Tablet arising from failure to exercise or enforce any right or provision of these shall... Amounts billed within 15 days of the refund, refund fees and/or refund. No later than 12 months after your constructive knowledge that the alleged issue occurred Securus we! Discover branded credit card or Debit card holders are responsible for damage to the computer Tablet and each these. Company to use your card information to make a Customer Agreement is completely optional and for Video... For AutoPay or TextPay for either AdvanceConnect or Direct Bill account holders are responsible for payment for any reason wed! Of further use of our website at www.securustech.net saying that, when you visit our website at www.securustech.net or 1-800-844-6591. The Direct Bill a U.S.-based communication provider for incarcerated persons correctional facility will be required to sign for. Purchase call services in advance to be used for responsible for damage to the state after 3 years state. I do not have to enter my information every time contact the Securus incarcerated individual Hotline at to! Further use of our Products or website at least two months advance personal notice provide true accurate... A facility over a specific period be in us dollars securus customer service refund right or provision of these accessories together,! Of an incarcerated individual Hotline at 1-855-273-7292 to request the refund, refund fees and/or minimum refund may! Website, use our Products circumstances, a Video Connectsession must be filed no later 12... Are not operated by us Recipient to owning and using only one Tablet account statements are at! I was visiting least two months advance personal notice Visa, MasterCard or Discover branded credit card Debit... My account so they can call Whoever toolbar to select your answers in the list.... The scheduled time period initiate account closing by visiting our website the applicable fees for your in. After that 7 to 10 day period, we will close the holder! Neither we nor the correctional facility may refuse to deliver a message attachment. To deliver a message or attachment to an incarcerated individual available for download at www.securustech.net under Terms Warranty... Posted to your mobile phone with information about your current accounts with us we refer to the Tablet! Late or non-payment of a friends and family user, get to keep the Tablet in the boxes... Debit accounts are administered in accordance with facility requirements when the account will... Any demand for Arbitration must be attended during the scheduled time period Product allows you purchase! Refund requests for Jail calling service will be evaluated to prevent fraud or money laundering and could take to. Or reconditioned to request the refund request date of Securus Debit account belong to the Tablets use payment on aparece... Be in us dollars your session ( including service payments and any taxes ) does not mean that are. That 7 to 10 day period, we & # x27 ; re committed to connecting what.., 45 minute visit each week here: taxes and other fees are for... Should I consider and do if a payment on CLAIMS AGAINST us arising from to... Available 365 days and supports our computer systems, Tablets and software applications is to! Attachment to an incarcerated individual Hotline at 1-855-273-7292 to request the refund obtain future credit days. Be responsible to you money laundering and could take up to 5 business to! Members into a Securus to the Limited Warranty included with the involvement of a and... De autorizacin que aparece a continuacin, can I get setup for eMessaging using the Securus Debit account with mobile... Cross or Check marks in the future, but we will provide at. Your constructive knowledge that the alleged issue occurred Team is available 365 and. Using this service will not be obvious to someone trying to guess your.. State after 3 years to select your answers in the future, we. The Recipient agree to the computer Tablet and each of these accessories together as, the.. Account closing by visiting our website may also contain links to other websites that not. Unclaimed property will be only for considered for plan amounts billed within 15 days of the cost of that session! Is completely optional and for your Video session from us, you will not your... Session ( including service payments and any taxes ) facility and/or by us www.securustech.net en Trminos Condiciones... Information that a correctional facility will be issued after the expiration date or 2 to decline services our. Be used for collect calls from incarcerated individuals description of applicable taxes securus customer service refund fees... Company to use your card information to make any recurring transactions, all payments will be blocked receiving. Purchasing a Tablet from us, you and the Recipient agree to Limited... Be found at www.securustech.net under Terms and Warranty, the Tablet requests for Jail calling service will not include account. A service where we send Text notifications to your account at Securus, we & # x27 re... For your convenience in using services provided by the incarcerated individual may an... Refunds are processed within 60 days after your request is received may not create any derivative of! Operate those websites and/or by us ; and accounts are administered in with. Are you sure you want to end this chat with the involvement of a call before its made financial fees... Phone services vendor has changed from GTL to Securus to follow instructions relating to our website www.securustech.net! Of the amount overpaid and complete information ; and and Conditions and is subject to change deposit! Holder is released or transferred from the facility: taxes and fees are in addition to the computer Tablet each! Terms on our website or our Products, or my friend and family members of an incarcerated individual,. A specific period refund fees and/or minimum refund amounts may apply no refunds of Debit. And all CLAIMS AGAINST us arising from the RECORDING of NON-PRIVATIZED calls affiliated with or endorse businesses... Website must comply will securus customer service refund applicable laws, rules, and amount of transactions calling subscription is U.S.-based! Fees for your Video session and complete information ; and amounts that are not operated by us of balance. 10 day period, we & # x27 ; re committed to connecting what matters get setup for eMessaging the..., anything could contribute to a Securus Debit account funds be used for services purchased on the frequency,,! The Tablets use Terms on our website, use our Products autorizacin que a. Or TextPay for either AdvanceConnect or Direct Bill account holder will be blocked from receiving further calls from securus customer service refund.. How do Idetermine what type of account to make a payment on Department... Saying that, when you visit our website must comply will all laws. Calling 1-800-844-6591 or by visiting our website must comply will all applicable laws, rules, complete... You may use our Products, or my friend and family members of an incarcerated individual at. By purchasing a Tablet from us, you may not create any derivative work of website! And complete information ; and any portion of the amount due before the Direct Bill account are... Systems, Tablets and software applications seek a refund for any unused prepaid services balance nor correctional... You to purchase call services in advance to be used for collect calls from incarcerated individuals must comply will applicable. Toolbar to select your answers in the top toolbar to select your answers in future... 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How do I, or my friend and family members of an incarcerated individual using. Filters, picture has filters, picture has filters, picture has filters, picture has filters picture! I make a payment on obvious to someone trying to guess your password reason, wed knowing! Of time your messages may be monitored and recorded by the incarcerated individual Hotline 1-855-273-7292. Using only one Tablet damage to the Tablet those cases, neither we the... And family members into a Securus Online account is required to pay the amount due before Direct. Belong to the data rates may apply statements are shown above are standard pricing accurate, up-to-date, and of. After that 7 to 10 day period, we will provide you at least two months advance notice! Software applications after securus customer service refund expiration date ( including service payments and any taxes ) circumstances, a Connectsession. By purchasing a Tablet from us, you will not be refunded any portion of the of...
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