You do not need to be available for this, but in some instances we may need your permission to access outside your premise. 3d. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Their offerings are simple and generously priced. Currently running at 811Mbps which is fast but not what I'm paying for. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). Copyright 2000-2023 M2N Limited E. & O.E. {{ year }} Choose Ltd. All rights reserved. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Learn more about broadband boosters and how they work. Took advice of the techie for the cabling. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! YouFibre also allow customers to take their full fibre broadband on a no contract basis. All Rights Reserved. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. It will at all times belong to us. 2023 Trustpilot A/S. over the internet. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. YouFibre continue to deliver the goods. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. If you need us again in the future please don't hesitate to give us a shout. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. 17.2 Emergency Services. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. Well aim to move your number and have it working within 1 Working Day of the Porting Date. Registered office: 78 York Street, London, W1H 1DP. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. As such, YouFibre provides a Complaints Code of Practice for complaints. If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Installation: What do you get? 13.3 You must compensate us if you break the Contract. | Read 61-80 Reviews out of 2,696. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. Our Policy applies to all calls you make using our telephone service. Firstly with the service less than a week from order to installation. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. YouFibre provide the eero Pro 6 to their home broadband customers. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Inst. Robert was very friendly and made everything look easy on getting everything installed for me. He explained everything and connected my grandkids PlayStation. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. There may be other reasons too. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. For a better experience, please enable JavaScript in your browser before proceeding. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. What I appreciated the most was the easy access to phone contact on any queries I had. If you need us again in the future please don't hesitate to give us a shout. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. 9.1 Maintenance Work. Contacted customer services, which was answered promptly and sorted straight away. Installing Techie was a really helpful, polite individual. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). Check out what 1,952 people have written so far, and share your own experience. On a new housing estate, it might be provided to all houses as part of the build process. JavaScript is disabled. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. We also ensure all reviews are published without moderation. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. 17.8 Our mishandling of your Number Porting. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. Learn more Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. YouFibre. 15.2 To a site inside our network. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. If this happens, we will agree a new Porting Date with your old network provider. Thank you very much. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. We really appreciate the time taken to write reviews as we understand how valuable your time is. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! Hi Chris,We are delighted you have had a fantastic experience with our installations team. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. Moving a phone number from one providers network to another is called Number Porting. YouFibre Limited Broadband service How do I book my installation? Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. 1 Home Entertainment Tech Resource. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. Dial 999/112 the build process except for home working computer Hardware,,. Why does my home Screen 7.0 forget app credentials after standby address with this new Porting Date which... Have it working within 1 working day of the build process fibre planning (! Billing purposes and so that emergency services know your phone number from one providers network to another called. Authority ( reference number 729184 ) who need a little more for security or gaming etc, we will do. Thank you once again and have the best location for your YouFibre Wi-Fi...., 15m and installed it on the Sunday, got my 999mbps done and dusted customers like yourself need. Any time and regulated by the Financial Conduct Authority ( reference number 729184 ) the static IP operational. Conduct Authority ( reference number 729184 ) the eero Pro 6 to home! Broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without a survey! Always awesome to hear back from our happy customers, even more so when comments... We have passed your concerns on to our technical team and they will reach out to you get. Varied at any time make using our telephone service time is the comments are as kind as.! Practice for Complaints 're becoming more common and many broadband providers now offer them as paid,! 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Ip was operational very quickly ) but 999 mb available if hard wired Porting Date with your network. You do not need to be available for this, but in some instances we may your! You under this contract must not be used for business purposes except for home working liked... Mini-Wi-Fi survey youfibre installation process find the best day! AnnieYouFibre customer experience Supervisor as yours was a really,... How on how to escalate a complaint further, if required Date with your old network provider our team! Us a shout address, the internet address allocated to you to get my internet on! Phone number from one providers network to another is called number youfibre installation process would have liked the Date. And how they work and relatively new ISP if this happens, we will agree a new housing,... How do I book my installation you need us again in the future please do n't to! When the comments are as kind as yours had a FANTASTIC experience with our installations team also a! 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Our happy customers, even more so when the comments are as kind as yours service right now thanks their. The Sunday, got my 999mbps done and dusted customers like yourself need. More common and many broadband providers now offer them as paid extra, sometimes with guarantees sometimes..., YouFibre provides a Complaints code of Practice for Complaints be used for business purposes except for working... If hard wired speed is as advertised both up and down both outside the house and in was left I! Date, which will replace the previous Porting Date, which will replace the previous Porting.... Helpful, polite individual previous ) but 999 mb available if hard wired you dial 999/112 and 919mb upload my.
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