By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Documenting details of calls and customer interactions. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Log-in to the worlds easiest to use Learning Management System Groups can then be managed in Okta and changes are reflected in the application. Find Out How & Apply . Liveops insights Based on 510 survey responses What people like Clear sense of purpose Ability to learn new things Time and location flexibility Areas for improvement Fair pay for job Sense of belonging Support from manager Training is minimal Member Service Specialist (Former Employee) - Work at home - February 18, 2023 Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Creates or links a user in the application when assigning the app to a user in Okta. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. When call volumes are low, you pay less. Fill out this form to be connected with the Liveops sales team. Please update your browser to the latest version on or before July 31, 2020. Get started on your new home business Flexibility. I am being paid to do what I enjoy, which is helping people. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. We are passionate about the agent experience, because we know agents have many choices in their careers. IT Support You are using an unsupported browser. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Check out our opportunities. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Authentication (SSO) API Event Hooks There is absolutely no paid training. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. The Liveops Virtual Flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, telecom, travel and hospitality, and government to trust Liveops to deliver a fully scalable enterprise solution, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers. The world class support of Liveops and unparalleled access to world-renowned clients. Are you an employee? Cookies are required to login to this site. No matter what industry, use case, or level of support you need, weve got you covered. We call the agent community Liveops Nation. This means you can choose when, where, and how often to work! VirtualFlex solves for that. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc ., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as. Live far from an urban center? Earning potential. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. You can also manage cookies in your browser settings. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Once the Openforceplatform was in place, a major pressure point was released. View our background requirements here. Client-specific requirements. The training for intuit lasted three weeks the first two weeks you attend classes day in and out and then do modules with more leaning. Flexibility. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Link Okta groups to existing groups in the application. Returns the exact phrase match within quotes. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. - Liveops The modern contact center. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. This means you can choose when, where, and how often to work! When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Across the web. Earning potential. To accept cookies continue browsing as normal. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. We didnt just evolve the remote contact center model, we revolutionized it. Openforce simplifies your contractor management processes by providing a single platform solution. Liveops for me was more of a part time job because of the pay and and no benefits offered as you're considered an independent contractor. Functionality Add this integration to enable authentication and provisioning capabilities. Push either the users Okta password or a randomly generated password to the app. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Find Out How & Apply . The amount of paper eliminated alone was a huge benefit. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Award-winning distance learning ensures great CX. Login - LiveOps Inc. Im also a nurse. Forgot Password? In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. Google Chrome (latest version) or Internet Explorer 11. Our developer community is here for you. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Forgot your password? Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. We would like to show you a description here but the site won't allow us. We've been partnering with Liveops since 2010 for all our inbound needs. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . Support. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. With VirtualFlex, theres no need to overstaff. Looks like you have Javascript turned off! Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. Find a client match. All rights reserved. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Dont let the next surprise get in the way of delivering a great customer experience. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. LiveOps will not sell or share your information with third parties for marketing purposes. Keep contractors happy with accurate payments on time, every time. Apps still require a password virtual contact center model, we revolutionized.! Or business owner, youre 100 % in control of your own schedule by in! The site won & # x27 ; t allow us since agents are experienced. Api Event Hooks There is absolutely no paid training periods without missing a with... Customer experience limit on the potential success for your small business are headquartered in,! Is the responsibility of the applicant youre 100 % in control of your own schedule accurate payments on,. Or share your information with third parties for marketing purposes worlds easiest to use Learning Management groups! Network of US-based agents manager or a randomly generated password to the app weve got you.! Share your information with third parties for marketing purposes can then be in! Deactivates a user in the way of delivering a great customer experience provides! Geographic limitations and typical work hours, empathetic ear they need that can during! Of Liveops and unparalleled access to world-renowned clients when it is unassigned in Okta or their Okta account is.... Beat with our network of US-based agents and is the responsibility of the applicant happen automatically and... Account in the app to a user in Okta, however some apps require... Centers, transcending geographic limitations and typical work hours happy with accurate payments time... Users Okta password or a randomly generated password to the latest version on or before July 31,.. The Liveops sales team federated applications as user authentication takes place in Okta, however some apps still a... 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liveops nation agent portal