Send the document to a smaller number of recipients. Does the SMTP server require authentication? Reproduction in whole or part without permission is prohibited. 4) Create a user in Office 365 cloud with a . Check whether the fax was sent in the transmission results of the remote fax server. . An unexpected error occurred when sending with WebDAV. Check the APOP setting of the POP server. Using the Remote UI, confirm that the CA certificate which signed the SSL server certificate of the WebDAV server is installed on your machine. Change the image to a standard size, and perform sending again. (See, Delete unnecessary files and files with errors to make more memory available. The login name or the password that is used on the POP3 server is not set correctly. Received a response from the destination stating that the server lacks sufficient free disk space to execute the request when sending with WebDAV (received HTTP Error 507: Insufficient Storage). We have recently migrated to Office 365, and scan to email doesn't always work. An error has been returned from the POP3 server when sending an e-mail or sending/receiving I-Fax. Perform printing again when all the jobs are complete. Using the Remote UI, confirm that the CA certificate which signed the SSL server certificate of the SMTP server is installed on your machine. You are trying to send a file to a destination for which you have no write permission. If the hard disk is not attached, attach the hard disk and execute the same function again. Change the settings on the file server to enable access to the folder, or contact the server administrator. Then, try performing the procedure again. LaserValley Technologies is an IT service provider. Follow the instructions for Scan to email suddenly stopped working - Error 806 simple guidelines,1. Simultaneous connections are not possible. Check the status of the mail server and DNS server. Note: Popular Service Provider SMTP ports are listed at the top of this article. Solution. Click [TX Settings] [E-Mail/I-Fax Settings]. Delete documents stored in the Mail Box and Fax/I-Fax Inbox. Enter the correct Department ID or PIN using. Correctly enter the login name or the password that is used on the POP3 server. Check the user name and password set for in Communication Settings. occurred when sending an e-mail or sending a fax from the Remote Fax client machine. You have received data that cannot be processed (MIME information is incorrect). Check status. Local Tech was - Answered by a verified Technician We use cookies to give you the best possible experience on our website. Set in [Communication Settings] to 'Off'. Check that the TLS server certificate on the SMTP server side is valid. Confirm that the SSL server certificate of the Advanced Space of another imageRUNNER ADVANCE machine opened as a WebDAV server is valid. Enter the SMTP Port for the Email Service Provider. An I-fax document could not be received using SMTP because of the Receive Filter setting in Firewall Settings. I'm a Windows heavy systems engineer. Depending on your device you may also need a site certificate. Or maybe people are actually reading the instructions I am sending them on how to configure their mail accounts. The functions related to job execution are restricted. Optimize the file to reduce the size or divide the file into sections, and then proceed to printing again. When sending with POP before SMTP, SSL encrypted communication with the POP server failed. The Remote Fax server could not be connected to because the machine could not connect to the DNS server. SSL should be active with gmail SMTP server. A DSN (Delivery Status Notification) error notification was received because of an incorrect I-fax address or destination setting, or because the data size of the sent documents exceeds the mail server capacity. When storing a scanned original into the shared folder, an error occurred from the folder. The Remote Fax server could not be connected to because the machine could not connect to the DNS server. Connection to the DNS server failed. The file could not be saved because a file with the same name already exists. Register the Department ID and PIN for the copy job you are trying to execute on the cascade copy printer. The network connection was lost when receiving data from the fax driver, or the host (PC) did not respond. If a job or operation does not complete successfully, the error code is displayed on the Details screen for Log on the Status Monitor/Cancel screen. If so you need to add it in the additional functions ->system settings ->network settings ->e-mail/Ifax.The 1st 2 boxes need filled in and then touch the auth. Check the FTP server specified as the destination. Check that you have the correct email domain and email address and correctly entered into machine. Your daily dose of tech news, in brief. Flick the HOME screen, then tap Scan. When resending the document, select the Direct Sending mode. Change the settings on the file server to enable access to the folder, or contact the server administrator. Received a response from the destination stating that the server does not support the necessary functions to execute the request when sending with WebDAV (received HTTP Error 501: Not Implemented). Ask the recipient to make more memory available. A PDF or XPS file with a digital signature could not be sent, because a digital certificate or key pair registered in the machine is corrupt or could not be accessed. I have tried everything from changing the port in the machines to 587, enable a rule in . . A job was deleted by the Auto Delete Suspended Jobs function. Certificates don't like the year 1970. Use the Remote UI to configure the detailed send and receive settings, such as the settings for using the machine to send and receive I-Faxes and the settings for POP authentication and encryption of communication before you send e-mail or I-Faxes. Click [Network Settings] [Port Number Settings]. This may work well. You can specify any user name (the part of the address located in front of the "@" symbol). The network is not connected. Check the DNS server address specified in the DNS settings. The machine is connected to a computer correctly. Sending could not be performed because there was insufficient memory available in the Remote Fax server machine when sending a fax from the Remote Fax client machine. Alternatively, set [Optimize PDF for Web] to 'Off'. Enable unknown-ID jobs in System Manager Mode in Remote UI. "), (See "Checking and Cancelling Receive Jobs. The file could not be saved because the maximum number of files that can be saved in the destination has been reached. Everything you'd think a Windows Systems Engineer would do. 2. A document could not be printed because a printer driver that was not intended for this machine was used. 2) The ports for that printer IP need to be allowed out in the firewall. Turn OFF the machine, wait for at least 10 seconds, and turn it back ON. If the problem persists, clear the [Use POP Authentication Before Sending] check box, and set the communication setting to a setting other than POP before SMTP. Clear the [Use TLS for POP] check box. Check that the USB memory device is using a format supported by this machine. Check the status of the mail server, DNS server, and network. Verification of the SSL server certificate was attempted when receiving with POP because [Confirm SSL Certificate for POP RX] is set to 'On', but verification failed and receiving could not be performed. (See. SMTP authentication (SMTP AUTH) uses a user name and password to authorize users to send e-mails. If a delayed send error occurs, close the [Browse] screen scan and send the original again. When the machine was turned ON, an IP address was not assigned to the machine by the DHCP, RARP, or BOOTP server. Check the settings of the POP address and POP password in [Communication Settings]. Check the TLS encrypted communication settings in the POP3 server. Scanned data is forwarded to the computer and attached to an e-mail according to the settings specified in Canon IJ Scan Utility. When sending with POP before SMTP, POP authentication (POP AUTH) failed. When sending an e-mail/I-Fax, an encryption algorithm that is common to the mail server is not present. The send operation was interrupted because the size of the image data is larger than the maximum data size sets in [Maximum Data Size for Sending]. The document could not be sent because the receiving fax machine was out of paper. Check the user name and password for the destination. The fax could not be sent from the Remote Fax client machine because TCP/IP is not operating normally. Remove the original on the platen glass or from the document output slot after scanning is complete. The mail server requested authentication using the client certificate for sending an e-mail or I-fax. Confirm that the SSL server certificate of the POP server is valid. The setting for the Remote Fax Server Address is incorrect. There may be interference with other drivers. 3. Printer Functions. A telephone line not connected to the Remote Fax server machine was specified when sending fax from the Remote Fax client machine. [Optimize PDF for Web] is set to 'On', and PDF modes that cannot be set are selected. Check , and set correctly. Resolve the error having caused the job to be suspended, and then try printing or copying again. Check the SMTP server name set in Communication Settings. When the machine tried to send a file to the server, either the folder name was incorrectly specified or the password was incorrect. The Remote Fax Server has not been started. Confirm the PDLs supported by the machine with your System Manager, and use the appropriate printer driver. The number of print pages has reached the upper limit specified for the department. . Clean the electrical contacts on the camera and lens. The server is not functioning. A PDF or XPS file with a digital signature could not be sent, because a digital certificate or key pair registered in the machine is corrupt or could not be accessed. Cancel the Reader Extensions, Encrypt, and Visible Signatures settings. I am getting an error message when I scan to email, Error 839. Perform the necessary procedures according to the error code. An error or timeout occurred on the FTP server. A fax could not be sent or received due to its large data size. 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