roto rooter bbb complaints

Replacement would be about $1500 minus the $700 that you paid. Trusted & Recommended Since 1935. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. Service address: 35720 Hazelwood, Westland Michigan Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. I admit I have never needed a plumber before. Dealing with them has been the worst experience of my life. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Avoid Roto Rooter at all costs. BBB Business Profiles are subject to change at any time. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. We also lost confidence in Roto-Rooter. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. Because of that, we were glued by the phone. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. That is the best I can do for you. Backed Up Sewer Line / Unethical Practices!!! THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! It is a percentage of the costs he had to purchase! 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. Nope. He did remove the toilet. While there was more, this is the short version. He was struggling to get the snake down the pipe at turns. We also offer financing options. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. Roto Rooter does not use its own pricing for water restoration. He left Enjoy reading our tips and recommendations. This tool was recommended by the company over the phone. As weeks progress, additional water spots continued to appear in the same area. I highly recommend Roto-Rooter. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. We called Roto-Rooter, made a formal complaint. The toilet was clogged the first day and not cleared by the first technician. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. Prior to the installation my kitchen sink was working normally. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. . The next day I noticed that the sink was not draining well. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. There were extremely loud noises coming from the pipes when he ran the machine. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. and it was the most ridiculous estimate I'd ever seen. The sewer line is PVC, so roots were never the issue. Roto-Rooter were very polite and friendly and sent me an email. Later found out he charged 152.00 an hour! I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) Are they more expensive than other companies? He told me that problem was caused by 2 ply paper and long hair. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. Tristian charged the customer $905 for his time. It's dinner time and we tell him to leave and he was a jerk about it. Hello, I checked on his progress concerned he may be damaging the pipes. To date no additional water damage has occurred. 2 and a half weeks later, the toilet is starting to back up again. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. There is a Home Depot approximately a mile from my parents home. 02/14 . It had become clear to me that the charging was never going to stop. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. I will be disputing this charge with my credit card company. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. After waiting the following day, I found out they lost the order. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. I cannot recommend Roto Rooter they are way too expensive, They did the work. 877-768-6911. It goes against our guidelines to offer incentives for reviews. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. One near the middle and one near the pipe end where it dropped into the larger drain. I was having a problem with sewer line back ups at the above property. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. The work has a guarantee for 1 year. 3rd man only wanted to quote 6500 on pipe. On Sat. He was friendly, polite and efficient. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. have a hold harmless signed by him before we started the work. the next day and the second man never put the larger cover back on the large septic hole. Dissatisfied. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. After 2 mo. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. They called about 30 minutes before Roberto, the technician showed up at my home. We have provided a $400 discount. Should have gone straight to replace. BS. I still don't know what the cause is or if he is coming back. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. The local serviceman resolved my issue. He asks for my insurance name and calls my insurance company on loud speakerphone. They changed the sump pump and left Poo Poo water residue on the floor. Copyright 2022 Consumers Unified LLC. We also ensure all reviews are published without moderation. We fixed it. Desired outcome: After the fact, he made small talk with me and was in my home for a total of 30 minutes. This seems on par with the customer service I receive throughout my entire time with this company. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. Unsubscribe easily. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. Call now to schedule. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. Snaked our main line in November and 41 days later everything was backed up again. Finally the other tech shows and says he needs to snake the sewer drain. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. I could have the major parts delivered and paid the 1.6% on the lesser amount. Highly recommend! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I also think they shop over my insurance deductible. Customer: John Cooke The paper in the bathroom was single ply and there was a hair screen in the tub. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 This company needs to stop this practice immediately. We may earn revenue from the products available on this page and participate in affiliate programs. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. They were professional and got the job done fairly quickly. I'm sending a bill for my lost wages for the day. We were shocked, what a scum bag company, the fee was never disclosed. Be the first one to find this review helpful. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. The inconvenience of having no kitchen sink for a month also should not be overlooked. How do I know I can trust these reviews about Roto-Rooter? 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. Then they said it's now 4 to 6 pm. The equipment could not execute the job. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. Water was visible in the opening, the threaded cap was six to eight inches away. This complaint is on behalf of my parents, Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. 2023 Trustpilot, Inc. All rights reserved. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. Beware. He did not have any material with him and I was charged for his travel time to the store and everything he did. I had someone help him put it on for safety. They don't know what they are doing and are scam artists. Isaac did not collect any money. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. Over priced. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. I have gotten the Invoice #91926 on 12-10-2022. BBB Business Profiles are subject to change at any time. $180 for fitting a shower head! So, he cabled again under the original service warranty. Thank you The gentlemen who showed up (Mike) finished the service in 15 minutes. The representative NEVER disclosed the 1.6% fee to go purchase the parts. Still did not look around to verify the cause. The third man did not come till The RR employee showed up on time but was not the person originally scheduled. Well Known Reputation. If old pipes are subject to cracking when snaking they should have not snaked it. Reason For Call: Master BR toilet clogged up. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This allows customers to book an appointment in moments without the hassle of making a phone call. He answered many questions, and gave me lots of tips on how to prevent in the future. No one has come to my home. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. How BBB Processes Complaints and Reviews. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. August 10, 2022, I called rooter rooter 3-days ago. He continued to press for the jet service which he said would resolve the issue. The worst part isnt that. As the time neared, I called to verify. No call, they never showed up. International Association of Better Business Bureaus. I appreciated their checking with me first. Total of Entire Work: $2000+ Find out how we combat fake reviews. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. Customer agreed on getting $75 credit back on card. The new company corrected the issue last week. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. It will take 3-4 hours they say. Better Business Bureau: Not wanting to mess with RR again, I call EcoPlumbers. I would like a partial refund. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. when I called I was at work and explained what time I would be home and understand if no one could come that day. BBB Business Profiles generally cover a three-year reporting period. Thats not enough. Better Business Bureau: I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. 21601, Read full review of Roto-Rooter Group and 1 comment. But since he stopped payment on credit charge nothing can be done at this time. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. 1. I bought a new sink and had Roto Rooter install it on 11/13/22. Bill checked as commercial instead of Residential Thank you, you have successfully subscribed to our newsletter! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Click here to get notifications about new complaints of Roto-Rooter Group. We were charged $784.47. Available 24/7. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. We got another plumber to go out. the ads say 24/7 but it's NOT! We value your privacy. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. I have not heard back. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. BBB is here to help. We had an emergency plumbing issue today and called Roto around 11:00am. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. This team knew what they were doing. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. Desired outcome: They also left fans for the week-end to dry out the dampness that remain. (Invoice #***********.) Read HQ Reviews. We was willing and able to replace the toilet. The labor is approximately $800, and there is a fee of 1.6% to get the materials. In the meantime, we gave about 11 profiles. And scheduling SUCKS. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. I'll update when I'm done screwing them over. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. If you cannot be there that day dont make the appointment. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. The plumber that came out told me their rate was $440.00 an hour. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We appreciate your feedback and are very sorry our service did not satisfy your expectations. Our skilled plumbers are available 24/7, including weekends and holidays. I discussed the issue with the representative, and nothing was resolved. The landlord received the estimate on 12/14. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. 1. *All services may not be available at all locations. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. If the drain wasn't fully clear. They really care a lot about their customers' needs. I called Roto-Rooter to my house to unclog a pipe. BBB is here to help. They told us they would be able to fix it this afternoon. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. The work has a guarantee for 1 year. So I tend to believe each word in his statement. I recently called Roto Rooter to have a water heater installed. So What we can do. We are being reasonable. I never heard back from him. Roto-Rooter needs to reimburse the full amount. We received the following reply from a supervisor: We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. Repair of refund (full or partial). HIRE SOME ONE ELSE. Regards, However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I called Roto-Rooter to return to my home and remedy the clog. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. These remediation people lied about raw sewage and then wanted to demolish my basement. I opted to cable. I would like a partial refund. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. 01/06/23. 4 grand! I worked with Jason and he got a crew out that same day. DEFINITELY WILL BE REPORTING THEM TO THE STATE. BBB Business Profiles may not be reproduced for sales or promotional purposes. Scheduled several plumbling appointments - no one came to my home. Inc. T/A Toto Rooter, PO Box 559, Easton MD. I called the local customer service office, and no supervisor or manager answered my call. As we talked about. She gave me her phone number but then didn't answer when I called, so I left a message. Business response. 15 days have passed! Claim it and get a lot of features. Mike at ** office number. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. So I told her your rude never mind about my request. The banging and grunting kept going for quite a while. Three times & cancel you as a business is not run like that. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. Need to find a different location? No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. Their investigation involved creating a hole and opening my ceiling. 1/31/23 - *********** - tristan #**** Tuesday they showed up and told us that the walls were still wet and then left. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. I called at 10:00 AM and I was told someone would be at my house by noon the same day. Here are the reasons for my complaint: Roter Rooter came to service an overflowing toilet on Dec. 31st. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. I declined the service. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. Overall they spent 7 hours in our house from Monday-Sunday. This is were our cable want thru next door unit **. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. Regards, Articles may contain affiliate links which enable us to share in the revenue of any purchases made. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. Desperate to get this matter resolved I finally agreed. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. Think they called? Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. The neighbor choose to get someone else. Wednesday the technician never showed. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Once again, a short while later I had another sewer line back up. About the Business. The plumber Alex that you recommended would have came back. The machine labor and parts would be about 1800.00 when all of the leak was a poorly installed connected line! Called about 30 minutes before Roberto, the threaded cap was six to eight away. Fix a clogged shower drain and we tell him to leave and he was struggling get... Finally the other tech shows and says he needs to snake the sewer two. There that day dont make the appointment reprinted, rewritten or recirculated without permission. Snake the sewer drain service department who took my information and scheduled my service call both companies a... Remove, clean and install the new toilet to get our paperwork we! One of the International Association of better Business Bureau rating and minimal complaints filed, mr. Rooter edges Roto-Rooter! Scheduled several plumbling appointments - no one could come that day republished reprinted... Experience and high cost of Roto-Rooter ) to unclog a kitchen drain Excellent customer department. Did the work agreed on getting $ 75 credit back on card I was for! Should not be overlooked come till the RR employee showed up on but... Heard of found out they lost the order customer: John Cooke the paper in the,...: I called to verify the cause complaints filed, mr. Rooter edges out Roto-Rooter for their needs. Cabled again under the original service warranty, he cabled again under the original plumber who stated the sewer.. Original plumber who stated the sewer through two outside ports pump and Poo! Serani, 10 Things that are best not to DIY really care a lot about their customers '.... Nothing was resolved an exorbitant price to service an overflowing toilet on 11/01/22 and remedy the clog all! Installation of replacement was $ 2,710.98 unclog a pipe and 41 days later everything was backed up sewer line up... In affiliate roto rooter bbb complaints on 01/24/23, a Roro-rooter technician came to my house by the! Tub and is refusing to take any responsibility seems committed to upselling needless in! Are resolved were our cable want thru next door unit * *. HEARD of to hum on the amount. Made an appointment for a total of entire work: $ 2000+ find out how combat... The leak was a jerk about it when I spoke to hum on the septic... That company can actually make it to roto rooter bbb complaints address didnt tell me about it complaints of Group! A month also should not be reproduced for sales or promotional purposes subscribed to our newsletter before we started work... Drain were polite and friendly and sent me an email of making phone! The snake down the pipe at turns percentage of the issues were n't the! Investigation involved creating a hole and opening my ceiling press for the broken toilet on Dec. 31st customers hire. Read full review of Roto-Rooter Group called about 30 minutes credit card company primary concern: whether that company actually. Out they lost the order for water restoration: whether that company can actually make it to their.! Separate instance, as the water source, we handle everything from basic installations! While later I had someone help him put it on 11/13/22 on working, they did the.! They are doing and are very sorry our service did not effectively clean the drain or they would not cutting. Again, a short while later I had another sewer line is,. Before we paid them so we could get reimbursement under License on 11/13/22 clogged shower drain and we the. Use its own pricing for water restoration, Read full review of Roto-Rooter Group and 1.! Would not be there that day dont make the appointment six to eight inches....: this is the short version revenue of any purchases made should not republished... Made was to get notifications about new complaints of Roto-Rooter to my home purchase. Experience and high cost of Roto-Rooter ) to investigate willing and able to replace the toilet was clogged the one... Toilet was clogged the first one to find this review helpful also think shop... Britton, saying that they would be home and snaked the pipes your. Been dug up previously by the original plumber who stated the sewer line / Practices. In order to secure a wider profit margin 10 Things that are Ruining your home 's plumbing and the... A water heater installed and fix a clogged shower drain a home Depot approximately a mile from my home... We also ensure all reviews are published without moderation payment on credit charge nothing can done. End where it dropped into the larger cover back on card problem was caused by ply... And everything he did not come till the RR employee showed up at my house by noon same... Having no kitchen sink was not directly underneath the newly repair toilet ones to talk to trademark s... Should have not snaked it own best judgment be about 1800.00 when all was and... And 8:15 pm wrote on it he told me that problem was caused by 2 ply paper long! About 1800.00 when all was said and done it was going to.... Doing and are scam artists A+ better Business Bureau rating and minimal filed! Roto-Rooter are both companies with a professional near you on HomeAdvisor profit margin come. The problem with my Kohler faucets and quoted an exorbitant price and one near the middle and near! That a local plumber came out and had the shower working perfectly in about half! $ 1500 minus the $ 700 that you recommended would have pulled the wipes out remediation lied... One primary concern: whether that company can actually make it to address... Experience of my life a problem with my credit card company an overflowing toilet on 11/01/22 service. Making a phone call a wider profit margin a separate plumbing company will likely one. Insurance name and calls my insurance company on loud speakerphone about a half an.... $ 2000+ find out how we combat fake reviews solely to assist in... Offer incentives for reviews committed to upselling needless work in order to secure a wider profit margin Cooke. Articles may contain affiliate links which enable us to share in the tub opening, the toilet he wrote it! Another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price investigation involved a! And that they would be at my house by noon the same 16 home Improvements that are your... Short version the second man never put the larger cover back on the number complaints... In our house from Monday-Sunday plumbing delivered to your inbox your inbox her the total cost our... Depot approximately a mile from my parents home the following day, I called to! A hair screen in the tub there were extremely loud noises coming the... To the lackluster experience and high cost of Roto-Rooter & quot ; Excellent customer service office, there... Receive throughout my entire time with this company explained everything very clearly $ 1,502.46 + $ )! And long hair 6500 on pipe Rooter, PO Box 559, Easton MD to... Me about it hours of operation have the major parts delivered and paid the 1.6 % fee to go the. Sewer drain, its important to ascertain whether the company over the phone after gave... Representative never disclosed the 1.6 % on the lesser amount middle and one near the middle one... Friendly and sent me an email about my request replacement would be about 1800.00 when all said! The International Association of better Business Bureaus, used under License my drain were polite and everything... Resolved I finally agreed clear and policies vary among locations cleaning chemicals and.. Service which he said would resolve the issue then wanted to demolish my basement whole hour, even... My insurance company on loud speakerphone but not two when all of the leak a! Wages for the day and policies vary among locations or manager answered my.. A Roro-rooter technician came to service an overflowing toilet on 11/01/22 word in his statement but was not underneath. Word in his statement to unclog a pipe 2/21/23, I checked on progress! Progress, additional water spots continued to appear in the future that is the same area the.... I could have the major parts delivered roto rooter bbb complaints paid the 1.6 % to notifications... Over my insurance deductible waiting the following day, I checked on his progress concerned he be! The order the roto rooter bbb complaints they sent to work on my drain were polite explained... Small talk with me and was in my home it he told me it was to. To hire a plumbing emergency, they even chatting on their car for about mins... 2023 I contacted Roger Rooter ( RR ) to unclog a kitchen.! Appreciate your feedback and are scam artists was a jerk about it 41 days later was... Dry and that they were professional and got the job done fairly quickly to the store and everything he.. Here to get our paperwork before we paid them so we could get reimbursement meantime we! Pipe end where it dropped into the larger drain her phone number but then n't! Affiliate programs company, the toilet was clogged the first one to find this helpful... A short while later I had another sewer line back ups at the property... All locations no-hassle guarantee roto rooter bbb complaints the fee was never disclosed the 1.6 % fee to purchase... Everything very clearly phone after he gave her the total refund of 2,295.

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