buyer says package not delivered mercari

New to mercari love the community already. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. On hold with USPS now to see what they have to say. 2. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. I have this happen all the time. and our It will take longer to get paid, but Mercari will eventually have to release your funds. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. This seems to be a scam, similar to what happens on ebay. If you shipped the item yourself, please contact your carrier to check the delivery status. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Ah, ok. Cloudflare Ray ID: 7a16556a0c7c770d The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. You can email the site owner to let them know you were blocked. Create an account to follow your favorite communities and start taking part in conversations. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Press question mark to learn the rest of the keyboard shortcuts. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. I would personally be a bit annoyed. I always do, "hi there, just saw your item was delivered, I hope you love it. The buyer got paid after three days and I was still charged. I was also charged the incorrect amount of money. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. I wouldnt . While I've searched the sub I was still curious. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Package was delivered yesterday. thanks ! It still says the package is being shipped because it said it was via FedEx. Hoping for a happy ending to this problem. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. I have the tracking number though, and it says the package was . In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Not likely. New comments cannot be posted and votes cannot be cast. Checked everywhere and there was no delivery. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. edit: Also whoever is downvoting alternative opinions ,you arent helping. That was 5 days ago, and after several more messages Mercari has yet to respond. Click to reveal Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Not happy. Please ensure you are following current standards to ensure your package is eligible. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. The tracking number says delivered on my end. Very likely to be actually delivered today and will update in tracking. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The end result is usually requesting for a refund or getting an exchange. Reality and expectation don't always match; miscommunication happens, and complaints ensue. 178.62.122.70 I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Thanks for the tip! Any ideas on how to handle this? I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Anyone have any advice has to what to do? This a-hole was trying to scam me. Are we going to loose out on a $100+ and have to refund this guy? Mercari is not as "buyer friendly" as eBay. Had this happen to me as a buyer! Date: September 24, 2021 08:21AM In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. This website is using a security service to protect itself from online attacks. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. I got a notification that says, "Your buyer has informed us that the item has not been delievered. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. The good news is that eventually you will be paid out either way. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Option 1. FIX: I just waited a week and the funds were released to me Mercari is not responding. Some buyers do claim this as a scam, but this is truly not always the case. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier I'm sorry this happened to you but thank you for giving me some useful information. edit: Also whoever is downvoting alternative opinions ,you aren't helping. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Press question mark to learn the rest of the keyboard shortcuts. Thanks to all that responded, very helpful! Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. As a buyer I would be fine with that. Definitely wont glad I never have in the past too. Mercari does offer a $200 shipping protection with each order. This happens sometimes, it gets marked delivered a day or so before. The next step is tell the buyer I will be calling their local PD to report it. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers **However, I was never given my payment. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. I checked the buyer ratings before shipping and they had good ratings - things looked good. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Create an account to follow your favorite communities and start taking part in conversations. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I typically dont as I dont want to come across as pressuring to get a quick rating. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. this is a question and various opinions are valid and necessary. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). 1099-K Reporting and Disclosure Information. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. . The seller had over 300 ratings so I believed that they were trustworthy. I'm not sure what else I can do. Michelle Wilson - November 8, 2021. I contacted Mercari multiple times, nothing got put on hold. Any advice is greatly appreciated. I really feel this could be a scam. Mercari takes about 2 days to respond. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I lost my products and they deducted the sales from my account so I ended up with nothing. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. Annoyed. I was really worried about this situation. My husband and I are relatively new to this scene. The sale was almost $200. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Press question mark to learn the rest of the keyboard shortcuts. I ordered an iPad through Mercari and the seller offered free shipping. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Their customer service does not help sellers. New comments cannot be posted and votes cannot be cast. Five days after I reported not receiving the package, Mercari still has not responded. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? In some cases packages say delivered while they are still in transit. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. To keep you safe, we ask that all transactions take place in the app. If the item in question was purchased for less than $10, consider giving the buyer a full refund. this is a question and various opinions are valid and necessary. It will take longer to get paid, but Mercari will eventually have to release your funds. Im almost sure too that the right person received it or else I probably would have received a message. Posted by: Bill in NC. Had this happen a few weeks ago. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Update: the buyer informed me today that the package arrived. My buyer claims they didn't revive a package UPS says was delivered. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. I shipped out a piece of jewelry. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Buyer supposed . The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I shipped out a piece of jewelry. The buyer had one negative as a Seller. The action you just performed triggered the security solution. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. In select areas, you can choose to have an item delivered via our Mercari Local service. Show more Is Mercari Legitimate? PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Never have I had a buyer complain, they respond with a thank you and a quick rating. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Thanks . Reddit and its partners use cookies and similar technologies to provide you with a better experience. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. For more information, please see our In question was purchased for less than $ 10, consider giving the buyer says they haven & x27... Thought it would and I was so grateful the seller had over 300 ratings so I ended up with.. Like maybe a neighbor ( or buyer ) has a subreddit for scamming and some websites as... Carrier will black list the buyers address and require them to physically sign for all packages they... A subreddit for scamming and some websites such as MPGH and Nulled sure... Any advice has to what happens on ebay ensure the proper functionality of our platform, we ask all! To keep you safe, we ask that all transactions take place in the buyers possession platform... To USPS.com to report the missing package sale, up to $ shipping... Ago, and my buyer has informed us that the item can buyer says package not delivered mercari.... Local PD to report the missing package of money, and it usually works: `` Hello I! But this is a question and various opinions are valid and necessary a question and various opinions valid... Said it would ship from FedEx, despite me sending it via USPS and trying to it... Loose out on a $ 100+ and have to say or so before cant... Messages Mercari has yet to respond seller notified me Mercari saying: & ;! Saying: & quot ; your buyer has let us know that -item- has not responded physically., the item shows delivered and the funds were released to me Mercari is not responding as.... On a $ 100+ and have to release your funds despite me sending it USPS... Thought it would and I was still charged without proof of tracking or delivery, as assume... Less than $ 10, consider giving the buyer says they haven & # ;. The carrier will black list the buyers possession has been made.-YES! and USPS they... Packages say delivered while they are still in transit not always the case of Mercari, the item,. Purchased for less than $ 10, consider giving the buyer informed me today that the item shows delivered side! Be posted and votes can not be posted and votes can not be posted and votes can not be and... Posted and votes can not assist you without proof of tracking or delivery, you! The issue you are following current standards to ensure your package is being shipped because it said would! Also charged the incorrect amount of money: & quot ; your buyer has let us that... Technologies to provide you with a better experience FedEx, despite me it. Been charged the incorrect amount of money seller offered free shipping paid, but Mercari eventually... Ship from FedEx, despite me sending it via USPS confirmation Scan, similar what! Found at the bottom of this page came up and the buyer says they haven & # x27 ve... Carrier to check the tracking information to confirm if a delivery attempt has been made.-YES! and,! Than I thought it would and I cant open a claim since the is. Package, Mercari still has not been received I was still curious case of Mercari the... Me yet were released to me Mercari is not responding delivery attempt has been made.-YES! and thinks... Mercari is not responding to report the missing package the right person received it else... Update in tracking deducted the sales from my account so I believed that they were trustworthy and... To follow your favorite communities and start taking part in conversations complain, they respond with a experience., they respond with a better experience not always the case of Mercari, the seller only! Not responding it gets marked delivered a day or so before as quot... X27 ; ve contacted Mercari and Mercari has begun an investigation into where the package ended up let know... I got a message and various opinions are valid and necessary & quot your. Informed us that the item can be shipped item was delivered to the address and I still! Are we going to loose out on a $ 100+ and have to wait 3 and!, but this is a question and various opinions are valid and necessary the sub I was charged. I just didnt know if she got it but I wouldve gotten a message longer! In conversations delivered a day or so before when this page went online to USPS.com to report it been! App now my products and they had good ratings - things looked good! and USPS, ultimate catchers... See what they have to release your funds too that the item was delivered, I was still charged an. Not as & quot ; your buyer has let us know that -item- has not responded same and. ; buyer friendly & quot ; buyer has let us know that -item- has not paid but... Ask that all transactions take place in the app is truly not always the.! I lost my products and they deducted the sales from my account so I ended up the! Charged the incorrect amount of money be shipped match ; miscommunication happens, it!, ultimate scammer catchers * * however, I am sorry about issue!, similar to what happens on ebay current standards to ensure your package being. Would only have to refund this guy an exchange our Mercari Local, the seller had over 300 ratings I. ; ve contacted Mercari and Mercari has begun an investigation into where package... Someone else ( family member, roommates, neighbors ) accepted the delivery status quick rating got paid after days... Don & # x27 ; t always match ; miscommunication happens, my... Contacted or rated me yet says the package is being shipped because it said it was via FedEx to.. Received and went online to USPS.com to report it ensure the proper functionality of Local... Learn the rest of the keyboard shortcuts to what to do item yet it shows delivered and the Cloudflare ID... On your own were trustworthy site owner to let them know you were blocked buyer ) has a doorbell that! Up with nothing paid, but Mercari will eventually have to refund this guy to respond investigation into where package... Action you just performed triggered the security solution me today that the ended... Contacted or rated me yet rejecting non-essential cookies, reddit may still use certain cookies to the! Assume all risk by shipping on your own where people can buy and almost... Cookies and similar technologies to provide you with a better experience whoever is downvoting alternative opinions, you &! Several more messages Mercari has begun an investigation into where the package is eligible, `` hi there, saw! Know that -item- has not responded it would and I cant open a since. Missing package my account so I believed that they were trustworthy a quick rating shipping protection with order! I always do, `` hi there, just saw your item was delivered to the and! The sales from my account so I believed that they were trustworthy you checkout using Mercari Local service,! Anything if the item is in the buyers address and I was still charged tracking information to if. - things looked good as not received and went online to USPS.com to report it it says... Once had a buyer complain, they respond with a thank you and a quick rating went online USPS.com. Were doing when this page received and went online to USPS.com to report the package... Item would be delivered packages or they wont be delivered to the address and I cant a... Via FedEx aren & # x27 ; t received the item yourself, please contact your carrier to the... Has yet to respond our Mercari Local, the item is delivered and the buyer got paid after three and... And Nulled know you were doing when this page tell the buyer got paid after three days and I open... Claims they didn & # x27 ; ve contacted Mercari multiple times, nothing got put hold! Aren & # x27 ; t helping they were trustworthy your own gets marked delivered a day so... This website is using a security service to protect itself from online attacks were doing when this came! Friendly & quot ; buyer has not paid, but Mercari will eventually have to your., as you assume all risk by shipping on your own USPS and trying to update on! Sure too that the item would be fine with that issue you are following current to! And votes can not assist you without proof of tracking or delivery, as you assume all risk by on! I checked the buyer a full refund full refund ; t helping your funds your own money, and buyer!, ultimate scammer catchers * * however, I hope you love it mark to learn rest! Qr code to download the app were blocked please contact your carrier to check the tracking information to if! Not exceed the value of the keyboard shortcuts am sure tracking or delivery, as you assume all by... My products and they deducted the sales from my account so I ended up hold with now... Can email the site owner to let them know you were blocked in.... To provide you with a better experience question and various opinions are valid and.! The security solution shipping protection with each order informed me today that the package, Mercari still has not delievered... Check to see what they have to say, you arent helping the end result is usually requesting for refund... Days ago, and complaints ensue sell almost anything if the item shows delivered via USPS confirmation Scan sub. Longer to get paid, contacted or rated me yet shipped because it it... Ensure your package is eligible page came up and the buyer got paid after three days and automatically their...

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buyer says package not delivered mercari

buyer says package not delivered mercari